YVONE G. PASIWAT
Baguio City,Philippines
Summary
Front desk clerk with 8+ years of hospitality experience providing guest services and administrative support. Manage reservations, check-in and check-out processes, and daily front desk workflows. Bachelor of Science in Tourism Management with strong communication and attention to detail.
Overview
8
8
years of professional experience
Work History
Front Desk Clerk
Bloomfield Hotel
Baguio City
2018.05 - Current
- Greet and welcome guests warmly, managing check-in and check-out processes efficiently and accurately.
- Handle room reservations, modifications, and cancellations using hotel PMS software.
- Resolved guest concerns professionally and promptly, contributing to high satisfaction ratings.
- Coordinated with housekeeping, maintenance, and concierge teams to fulfil guest needs and requests.
- Promoted hotel amenities and upsold services while providing local recommendations to enhance guest experience.
- Follow all hotel safety protocols and ensure guest confidentiality.
- Maintain cleanliness and orderliness at the front desk and lobby areas.
- Prepare end-of-shift reports, including occupancy summaries and cash reconciliation.
Education
Bachelor of Science - Tourism Management
University of the Cordilleras
Baguio City2017-01
High School Diploma -
Bangaan National High School
Sagada, Mountain Province2013-01
Elementary Education -
Tanulong Elementary School
Sagada, Mountain Province2009-01
Skills
- Customer Service Excellence
- Effective Communication
- Administrative Proficiency
- Problem-Solving Abilities
- Multitasking and Time Management
- Team Collaboration
- Reservation management
- Cash handling
PERSONAL INFORMATION
- Place of Birth: Tanulong, Sagada, Mountain Province
- Height: 5'2"
- Weight: 62kgs
Timeline
Front Desk Clerk
Bloomfield Hotel
2018.05 - Current
Bachelor of Science - Tourism Management
University of the Cordilleras
High School Diploma -
Bangaan National High School
Elementary Education -
Tanulong Elementary School