YVONE G. PASIWAT
Baguio City
Summary
Dedicated and customer-focused Front Desk Clerk with over 6 years of experience in providing exceptional guest service and managing front desk operations. Skilled in check-in/check-out procedures, reservation management, and resolving customer inquiries and complaints efficiently. Adept at handling administrative duties, including billing, processing payments, and maintaining accurate guest records. Known for excellent communication skills, a friendly demeanor, and the ability to work effectively in fast-paced environments. Committed to ensuring a positive guest experience and supporting the smooth operation of the front desk.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Bloomfield Hotel
05.2018 - Current
- Guest Check-In/Check-Out:
Greet guests warmly and assist with the check-in/check-out process.
Verify guest identification and credit card information.
Assign rooms and provide key cards or room assignments. - Reservations:
Manage reservations and room bookings, including phone, online, and walk-in reservations.
Confirm and update guest bookings as necessary.
Assist with special requests, such as early check-ins or late check-outs. - Customer Service:
Answer inquiries from guests regarding hotel services, local attractions, or directions.
Address guest complaints and resolve issues promptly and professionally.
Maintain a positive, friendly, and professional attitude. - Administrative Support:
Handle phone calls, emails, and other communication professionally.
Maintain accurate guest records and documentation.
Process payments, refunds, and invoices. - Security & Safety:
Monitor security cameras and ensure guest safety.
Enforce hotel policies and report any suspicious activity to the appropriate authorities.
Ensure the front desk area is neat and organized. - General Assistance:
Assist guests with luggage, taxis, or transportation arrangements.
Maintain inventory of front desk supplies and materials.
Coordinate with housekeeping, maintenance, and other departments as needed.
Education
Bachelor of Science - Tourism Management
University of the Cordilleras
01.2017
High School -
Bangaan National High School
Bangaan, Sagada01.2013
Elementary School -
Tanulong Elementary School
Tanulong, Sagada01.2009
Skills
- Effective Communication
- Customer Relations
- Proficient Technical Skills
- Relationship Building
- Proactive Problem Solving
- Effective Multitasking
Personal Information
- Height: 5’2”
- Weight: 143 lbs.
- Place of Birth: Tanulong, Sagada, Mountain Province
- Date of Birth: 09/23/97
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Languages
English
Timeline
Front Desk Clerk
Bloomfield Hotel
05.2018 - Current
High School -
Bangaan National High School
Elementary School -
Tanulong Elementary School
Bachelor of Science - Tourism Management
University of the Cordilleras
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