Customer Service Representative
Eperformax
Pasay, Metro Manila, Philippines
05.2025 - Current
- Assisted customers in resolving inquiries and issues promptly.
- Learned company systems to accurately process transactions and service requests.
- Adapted to various customer needs while maintaining a positive attitude.
- Supported team objectives by providing timely feedback on customer interactions.
- Developed familiarity with product offerings to provide informed assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.