Yves Leandro Torreliza
Quezon City
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work History
Program Support I
AFNI Philippines
07.2020 - Current
- I worked as a mobile agent, providing support for app-related issues such as booking and log in.
- I'm on the Orangetheory live chat team, handling issues with the platform. I help users with joining classes, receiving invite links, pairing heart rate monitors, and missing performance stats.
- Currently, I work in Tier 2 support where we assist with in-studio equipment, network issues, login problems, and other tool-related concerns.
Technical Support Representative
Teleperfomance
02.2019 - 02.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service Representative
Concentrix
09.2017 - 01.2019
- Assist members with orders, refunds, and account login.
- Recognized as "Rock Star Agent" or one of the best agents during my working days in this company.
- I was part of escalation team that handled irate customers.
Education
Some College (No Degree) -
Technological Institute of The Philippines
Quezon City, Metro Manila, Philippines 06.2012 - 06.2015
High School Diploma -
Flora A. Ylagan High School
Quezon City 06.2008 - 03.2012
Primary -
Pinyahan Elementary School
Quezon City 06.2002 - 03.2008
Skills
Work Ethic
Detail oriented
Work Ethic
Ability to work well with people
Personal Information
- Age: 27 years old
- Citizenship: Filipino
- Date of Birth: 01/21/93
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
References
- Jeanette Lavandero, Technical Support Representative, 09329179355
- Tricia Sharie Simeon Supervisor,09453793623
- Kylie Nicole Sandigan, Program Support I, 0966796322
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Timeline
Program Support I
AFNI Philippines
07.2020 - Current
Technical Support Representative
Teleperfomance
02.2019 - 02.2020
Customer Service Representative
Concentrix
09.2017 - 01.2019
Some College (No Degree) -
Technological Institute of The Philippines
06.2012 - 06.2015
High School Diploma -
Flora A. Ylagan High School
06.2008 - 03.2012
Primary -
Pinyahan Elementary School
06.2002 - 03.2008