YVES ARMIN DE GUZMAN
720- A Carola St. Sampaloc Manila
Summary
Experienced and detail-oriented banking professional with 5 years of industry expertise. Known for delivering exceptional customer service, administering client transactions, and promoting company offerings. Highly organized and focused, demonstrates a strong ability to manage and balance various financial transactions in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Service Associate
China Bank Savings Inc
08.2023 - Current
- Executed start and end-of-day account activities in compliance with standard procedures.
- Educated clients about banking products and services.
- Handled opening of various account types by ensuring all documentary submissions met policy guidelines.
- Process new/renewal/roll-over/termination/pre-termination of Term Deposits in accordance with the Bank's procedures
- Attend to all service requests of clients and other Head Office units such as, but not limited to, Bank certifications, ATM cards, MC issuance, check book re-orders, replacement of filled passbooks, loan payment debiting etc
Branch Service Specialist
Philippine Bank of Communications
Manila, Philippines
07.2019 - 11.2022
- Performs the full range of teller, vault/ATM operations, account opening and time deposit transactions for the bank in accordance with set policies and procedures
- Establish strong credibility with clients by providing accurate information to address concerns regarding their accounts and other products, resulting in achieving the highest rate of customer loyalty and retention
Education
Bachelor of Science - Business Administration major in Business Management
University of the East
Manila01.2019
Secondary Education -
The Nazarene Catholic School
Manila01.2012
Skills
- Cash Handling Skills
- Analytical & Critical Thinking
- Record-keeping & Documentation
- Exceptional Customer Service
- Complex Problem-Solving
- Team Leader
- Multitasking
- Ms Office skills
Personal Information
- Age: 26
- Citizenship: Filipino
- Date of Birth: 08/07/96
- Gender: Male
- Marital Status: Single
Training
- COUNTERFEIT & SIGNATURE VERIFICATION, 11/19/2023
- Anti-Money Laundering Act Training, 10/16/2024
- Occupational First Aid & BLS Training 05/18/2024
Timeline
Service Associate
China Bank Savings Inc
08.2023 - Current
Branch Service Specialist
Philippine Bank of Communications
07.2019 - 11.2022
Bachelor of Science - Business Administration major in Business Management
University of the East
Secondary Education -
The Nazarene Catholic School