Jessa Yumul
Associate Account Manager
Tarlac City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Analytical Account Manager with 5 years of experience. Innovative and forward-thinking worker with creative problem solving and efficient streamlining skills.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Associate Account Manager
Sutherland Global Services
05.2021 - 08.2023
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Supervisor
Alorica Clark
02.2020 - 11.2020
Customer Service Representative
Alorica Clark
09.2018 - 02.2020
Customer Service Representative
Teletech Pampanga
05.2016 - 05.2018
Customer Service Representative
Sutherland Global Services
12.2013 - 06.2015
Education
Undergraduate - Information Technology
AMA Computer Learning Center
Tarlac City, Philippines 04.2001 -
High School Diploma -
St. Matthew Christian Academy
Tarlac City, Philippines 04.2001 -
Primary -
Don Florencio P. Buan Elementary School
Tarlac City, Philippines 04.2001 -
Skills
Customer-service orientedCan work under pressureHardworking and flexible
Performance Tracking
Customer Service
Account Management
Schedule Management
Customer Rapport
Operations
Goal-Oriented
Opportunities Identification
Customer Satisfaction
Timeline
Associate Account Manager
Sutherland Global Services
05.2021 - 08.2023
Supervisor
Alorica Clark
02.2020 - 11.2020
Customer Service Representative
Alorica Clark
09.2018 - 02.2020
Customer Service Representative
Teletech Pampanga
05.2016 - 05.2018
Customer Service Representative
Sutherland Global Services
12.2013 - 06.2015
Undergraduate - Information Technology
AMA Computer Learning Center
04.2001 -
High School Diploma -
St. Matthew Christian Academy
04.2001 -
Primary -
Don Florencio P. Buan Elementary School
04.2001 -
Personal Information
- Age: 32 y/o
- Place of Birth: Manila
- Height: 5'3''
- Citizenship: Filipino
- Date of Birth: 11/09/91
- Marital Status: Single
References
Available upon request
Personal Information
- Age: 32 y/o
- Place of Birth: Manila
- Height: 5'3''
- Citizenship: Filipino
- Date of Birth: 11/09/91
- Marital Status: Single
References
Available upon request