Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

YSSA FELICE PATRICIA CAYA

Pasig, Metro Manila,00

Summary

Dynamic professional with a proven track record at PH GLOBAL JET EXPRESS, enhancing operational efficiency through innovative training programs and collaborative teamwork. Skilled in professional development and client engagement, I successfully led projects that significantly boosted productivity while maintaining organized documentation and fostering effective communication across departments.

Overview

11
11
years of professional experience

Work History

Training and Network Management

PH GLOBAL JET EXPRESS
07.2023 - Current
  • Assisted in data entry and management using company software systems
  • Lead special projects, contributing to a major increase in profit and operational efficiency
  • Conduct training programs, ensuring strict adherence to SOPs to maximize productivity.
  • Supported team with routine administrative tasks and documentation organization
  • Facilitated training sessions for newly hired employees and guided them through the onboarding process.
  • Collaborated with colleagues to streamline communication processes within the department
  • Maintained organized records, ensuring easy access to important documents and files
  • Participated in team meetings, contributing ideas for process improvements and efficiency
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Training Officer

Line Learning and Development Solutions
01.2021 - 07.2023
  • Served as lead trainer for Minecraft Education Edition, utilizing the platform to enhance student learning and engagement.
  • Facilitated workshops and seminars to promote continuous learning and professional development.
  • Assessed training needs through surveys and interviews, aligning programs with organizational goals.

Freelancer

Self Employed Services
05.2014 - 11.2019
  • Served as a liaison between various departments within the organization to facilitate communication.
  • Enhanced customer satisfaction by promptly addressing inquiries, resolving issues, and providing accurate information.
  • Assisted in the planning and execution of events, contributing to their overall success and enhancing the company''s reputation.

Education

Teacher Certificate Program - Education

University of Sto Thomas
Manila
06-2018

Bachelor of Arts - English

National College And Business And Arts
Quezon City, Metro Manila, Philippines
04-2012

Skills

    Professional development

    Adaptability

    Collaborative teamwork

    Client engagement

Accomplishments

    Microsoft Word Associate Certification

    Microsoft Powerpoint Certification

    Microsoft Certified Educator Cerification

Timeline

Training and Network Management

PH GLOBAL JET EXPRESS
07.2023 - Current

Training Officer

Line Learning and Development Solutions
01.2021 - 07.2023

Freelancer

Self Employed Services
05.2014 - 11.2019

Teacher Certificate Program - Education

University of Sto Thomas

Bachelor of Arts - English

National College And Business And Arts

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YSSA FELICE PATRICIA CAYA