IRISH ROLLETTE DELACRUZ
General Trias
Summary
Detail-oriented Data Entry Specialist with 2 years of focused experience and 12 years in the BPO industry, effectively managing diverse client accounts across the globe. Proven track record in delivering high-quality data management and administrative support, with strong attention to accuracy and efficiency. Skilled in utilizing various software tools and systems to streamline processes and enhance productivity. Excellent communicator with a commitment to
Overview
12
12
years of professional experience
Work History
Data Entry Specialist
Civicom Pacific
05.2022 - 10.2024
- Maintains database by entering new and updated Banker and account information in Inntapp DealCloud
- Completed data entry tasks with accuracy and efficiency.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Customer Care Assistant
Open Access BPO
12.2021 - 02.2022
- Assist customer in placing orders process returns or exchanging their items
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Demonstrated empathy and understanding while handling difficult customer interactions, maintaining professionalism at all times.
- Conducted thorough research of customer inquiries, providing accurate information and solutions for their concerns.
Billing Associate
Global Healthcare Services
06.2021 - 11.2021
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Implemented proper execution of monthly collection letters and escalation process.
Customer Service Representative
Telco Services Australia
03.2020 - 05.2021
- Assist Customers in paying their bills and answering their queries
- Offer better products and services that I think may suit the customers needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Case Manager
WNS Global
05.2017 - 11.2019
- Provide assistance to our clients in claiming their Home Insurance
- Dispatch Technicians or Maintenance for their home repairs
- Communicate with the Maintenance Company for follow up until the repairs has been completed
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Customer Service Representative
Teletech
10.2013 - 04.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Back Office Support
Aegis People Support
06.2012 - 08.2013
- Check disputes on customers electricity bill, review it and forward it to collections
- Provided constructive feedback on software glitches or outdated information within the knowledge base to help improve the overall support process.
Education
Bachelor of Science - Hotel & Restaurant Management
Montessori Professional College
Bacoor, Cavite06.2012
Skills
- Knowledge in MS Office
- Data Base Software
- Excellent verbal communication skills
- Excellent written communication skills
- Ability to multitask
- Deadline oriented approach
- Ability to prioritize work
- Strong organizational abilities
- Strong time-management abilities
Timeline
Data Entry Specialist
Civicom Pacific
05.2022 - 10.2024
Customer Care Assistant
Open Access BPO
12.2021 - 02.2022
Billing Associate
Global Healthcare Services
06.2021 - 11.2021
Customer Service Representative
Telco Services Australia
03.2020 - 05.2021
Case Manager
WNS Global
05.2017 - 11.2019
Customer Service Representative
Teletech
10.2013 - 04.2017
Back Office Support
Aegis People Support
06.2012 - 08.2013
Bachelor of Science - Hotel & Restaurant Management
Montessori Professional College
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