CRM
Hi, I’m
Ysabelle Adrianne Abergas
Manila, Metro Manila
Summary
Dynamic professional with a proven track record at Amazon Operation Services Philippines Inc, excelling in customer service and data management. Leveraged critical thinking and accounts payable software to enhance operational efficiency and resolve complex issues, achieving significant improvements in customer satisfaction and financial processing accuracy. Skilled in fostering cross-functional collaboration and streamlining administrative processes for optimal organizational performance.
Overview
3
years of professional experience
Work History
Viventis Interim Inc.
Accounts Payable Coordinator
06.2024 - 09.2024
Job overview
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.
- Completed month-end closings with journal entries and reconciling accounts.
- Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
Brighter Future Support Services, LLC
Executive Administrative Coordinator
12.2023 - 06.2024
Job overview
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Facilitated seamless transitions during personnel changes through comprehensive training programs for new hires and temporary staff members.
- Promoted a positive image of the organization by representing executives at industry events, networking functions, and community engagements.
- Supported executives in achieving organizational goals by researching industry trends, preparing presentations, and providing strategic insights.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Easy Contact Philippines
Market Research Analyst
08.2023 - 02.2024
Job overview
- Utilized advanced analytics tools to interpret complex datasets, identifying patterns and trends that informed strategic decisions.
- Regularly updated management on project progress using well-structured written reports.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
- Identified and qualified potential leads based on predefined criteria, resulting in an increase in the conversion rate from lead to prospect.
Amazon Operation Services Philippines Inc
Customer Service Representative
05.2021 - 06.2023
Job overview
- Managed high-stress situations effectively, through chat, email and phone calls, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Analyzed patterns and trends resulting in an increase in the identification of potential abuse, leading to a more proactive approach to prevention.
- Enforced and ensured compliance with Amazon’s abuse prevention policies, resulting in an decrease in fraudulent transactions.
Education
University of The EastManila, Metro Manila, Philippines
Bachelor of Science from Financial Management
02-2024
University Overview
- 1.92/1.000 GPA
- Marketing Committee, The Junior Financial Executives
- NSTP, 2019 to 2022
- Accounting and Compliance Intern, RealMe Philippines, Completed 2023
- Professional Development Studies: Wadhwani Opportunity's 21st Century Core Employability Skills Program, 2023
Skills
- Accounts payable software
- Multitasking
- Data management
- Month-end closings
- Invoice processing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Microsoft Office
- Google Suite
- CRM
- Adobe, Canva
- Lead Generation
- Strong attention to detail
- Human resources support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Adobe
Oracle Fusion
Hunter
Canva
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 200+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 8 in the development of DELL Software Marketing Project.
- Planned corporate meetings, lunches and special events for groups of 20+ employees.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsTimeline
Accounts Payable Coordinator
Viventis Interim Inc.
06.2024 - 09.2024
Executive Administrative Coordinator
Brighter Future Support Services, LLC
12.2023 - 06.2024
Market Research Analyst
Easy Contact Philippines
08.2023 - 02.2024
Customer Service Representative
Amazon Operation Services Philippines Inc
05.2021 - 06.2023
University of The East
Bachelor of Science from Financial Management
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