Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Yrvin Von Ticzon Longno

Makati City, Philippines

Summary

Dynamic hospitality professional with extensive experience at Shangri-La The Fort - Manila, excelling in guest relations and service excellence. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Proficient in OPMS and MS Office, with a strong focus on streamlining operations and fostering teamwork to achieve organizational goals.

Overview

8
8
years of professional experience

Work History

Horizon Club Lounge Associate

Shangri-La The Fort - Manila
08.2023 - Current
  • Assigned as a personal butler for VVIP guest.
  • Ensures all interactions with guests are handled professionally. Perform check-ins, check-outs, and cashiering functions efficiently for VVIP guests in the executive lounge and performs F&B tasks.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Guest Service Center Associate

Shangri-La The Fort - Manila
02.2018 - 08.2023
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Reduced customer wait times by managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Collaborated with team members to achieve shared goals, promoting a supportive and cohesive work environment.
  • Embraced change willingly adapting new technologies systems introduced workplace order enhance efficiency effectiveness operations conducted therein ultimately benefiting both employer customer alike through improved service standards rendered eventually.
  • Ensures all calls from guests, both external and internal, are handled with genuine care.
  • Handles in-room dining orders, housekeeping requests, wake-up calls, and restaurant reservation; managing Shangri-La The Fort official email and Service Center email.

Front Desk Associate (Talent Exchange Program)

Kerry Hotel Hong Kong
01.2023 - 07.2023
  • Perform check-ins, check-outs, and cashiering functions efficiently. Attends to guests' immediate general inquiries about the hotel.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Tourism Management

St. Paul University Iloilo
Iloilo City, PH
05-2017

Skills

  • Excellent communication skills in English, Filipino, and Hiligaynon (dialect), written and oral
  • Knowledgeable in the following systems: OPMS (Opera Property Management System); TMS (Gourmet Table Management System); Infrasys Winvyt POS System; Unicorn Billing System; FCS Request Dispatching System; UA5200 / PABX Call system; MS Office (Word, PowerPoint, Excel, Outlook, etc); Office 360

Timeline

Horizon Club Lounge Associate

Shangri-La The Fort - Manila
08.2023 - Current

Front Desk Associate (Talent Exchange Program)

Kerry Hotel Hong Kong
01.2023 - 07.2023

Guest Service Center Associate

Shangri-La The Fort - Manila
02.2018 - 08.2023

Tourism Management

St. Paul University Iloilo

References

Please let me know if you need any references.

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Yrvin Von Ticzon Longno