Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Yrol Aclaracion

Yrol Aclaracion

Janiuay, Province Of Iloilo,ILI

Summary

Resilience and consistency are at the heart of my work ethic. I approach every challenge as an opportunity to strengthen my capabilities and foster self-readiness—qualities that drive me to deliver results efficiently. With a proactive attitude and a keen eye for detail, I am dedicated to supporting teams and ensuring seamless operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Transcom PH
08.2020 - 08.2025
  • CSR for August 2020 - August 2025
  • Providing support for customer warranty concerns focused on parts-related issues, utilizing Zendesk and Salesforce for efficient case management
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assigned as Support Task Coordinator/Admin from August 2023 - August 2025
  • Weekly meeting with the clients, handling multiple monthly reports, monitoring trending issues, updating database, providing manual resolutions, floor support for agents.

Faculty

Cabatuan Parochial School
06.2019 - 03.2020
  • Delivered computer instruction to students in Grades 1–6 through engaging and age-appropriate classroom teaching for school year 2019-2020
  • Collaborated with the principal and fellow subject teachers to develop and implement curriculum guides
  • Participated in professional development programs, seminars, and workshops to enhance teaching effectiveness
  • Represented the school in off-campus events and activities as designated by school leadership
  • Performed additional responsibilities and tasks as assigned by school authorities

Education

Bachelor of Science - Elementary Education

West Visayas State University
Janiuay, Province Of Iloilo
03-2017

Skills

  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Analytical Thinking
  • Communication Skills
  • Technical Proficiency
  • Time management and Self-discipline
  • Adaptability and Willingness to Learn

Certification

  • BASIC VIRTUAL ASSISTANT TRAINING Issued by ClairVoyance Jul 2025 - Current A training course sponsored by CLAIRVOYANCE that provides a comprehensive overview of virtual assistant skills.
  • ENGLISH LANGUAGE PROFECIENCY Issued by ClairVoyance Jul 2025 - Current A training course sponsored by CLAIRVOYANCE that helps students develop English language proficiency with a strong emphasis on grammar rules and phonetics, enhancing their speaking, writing, and overall communication skills.
  • BOOKKEEPING TRAINING using QUICKBOOKS Issued by ClairVoyance Jul 2025 - Current A training course sponsored by CLAIRVOYANCE that introduces bookkeeping with QuickBooks, focusing on Chart of Accounts, Invoicing, Payables, Payroll, Inventory, Reports, and Tax Compliance.

Languages

English
Filipino

Timeline

Customer Service Representative

Transcom PH
08.2020 - 08.2025

Faculty

Cabatuan Parochial School
06.2019 - 03.2020

Bachelor of Science - Elementary Education

West Visayas State University

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