Alissa Mea Dalgan
General Virtual Assistant
Hinatuan, Surigao Del Sur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Digital Marketing Specialist
Freelancers
Hinatuan
12.2021 - Current
- Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
- Created social media content with innovative brand messaging to support new product launches.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
Customer Service Representative
Sutherland
Davao City
06.2019 - 06.2022
- Achieved 95% Customer Satisfaction and rating in Sales Division, providing technical support for internet connection and cellular device services, assisting vendors in maintaining software conflicts and providing support on billing inquiries, troubleshooting service issues
- Exceeded quantitative metrics on customer satisfaction, sales and inquiry volume.
Customer Service Representative
Concentrix
Davao City
03.2018 - 05.2019
- Promptly handled an average of 60 customer inquiries and complaints per day with a 95% customer satisfaction rate
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
Teleperformance
Davao City
01.2017 - 02.2018
- Updated account information to maintain customer records
- Achieved 100% QA score and maintained being a top agent on the team by providing exceptional customer service, including health insurance assistance for healthcare providers, assisting customers with questions regarding coverage and eligibility, eligibility and benefits, and explaining payments and deductions.
- Tracked customer service cases and updated service software with customer information
Education
Bachelor of Science - Information Technology
COLAND Systems of Technology
Cotabato City 06.2014 - 04.2016
Skills
Administration Supportundefined
Timeline
Digital Marketing Specialist
Freelancers
12.2021 - Current
Customer Service Representative
Sutherland
06.2019 - 06.2022
Customer Service Representative
Concentrix
03.2018 - 05.2019
Customer Service Representative
Teleperformance
01.2017 - 02.2018
Bachelor of Science - Information Technology
COLAND Systems of Technology
06.2014 - 04.2016
Portfolio
Hello there! If you want to see my sample projects, kindly copy this link https://alissadalgan.my.canva.site/meet-your-va
Character Reference
CHARACTER REFERENCE
Genebev Custodio
geneveb.custodio96@gmail.com
+63 948 509 5990
Jannie Lou Sillar
jannielousillar@gmail.com
+63 926 721 0542
Ailen Agad
ailenagad11@gmail.com
+63 950 561 0870
Website
https://bold.pro/my/yourva
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