Yolly Anne Dorico
Branch Manager
Silang, Province Of Cavite
Summary
Dynamic leader with a proven track record at Ellisar Manpower Services Inc., excelling in branch operations management and customer service. Spearheaded initiatives that significantly enhanced service quality and team productivity. Skilled in staff management and decision-making, achieving top performance metrics and fostering robust client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
Ellisar Manpower Services Inc.
05.2021 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Customer Service Representative
24/7 A.i Philippines
04.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Accounting Staff - Receivables
Famous Secret Precision Machining Inc
04.2018 - 10.2018
- Managed accounts receivable collections efforts, decreasing outstanding balances owed to the company.
- Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.
- Improved financial accuracy by streamlining accounting processes and implementing more efficient systems.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
Trainee - Finance (On the Job Training)
Senate of the Philippines
03.2017 - 07.2017
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
- Filled out timesheets and paperwork according to identified requirements.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Assisted in preparation of financial reports, supporting more informed decision-making.
- Supported implementation of new technologies, leading to more efficient workflows.
Education
Bachelor of Science - Accountancy
National College of Science & Technology
Dasmarinas, Province Of Cavite, Philippines 04.2001 -
Skills
Customer service
Branch operations management
Relationship building and management
Staff management
Decision-making
Staff supervision
Interviewing and hiring
Excellent time management skills
Account review
Collections
Human resources
Event planning
Accounts receivable
Accounts payable
Client relationship management
Certification
Civil service commission
Timeline
Branch Manager
Ellisar Manpower Services Inc.
05.2021 - Current
Customer Service Representative
24/7 A.i Philippines
04.2019 - 02.2020
Accounting Staff - Receivables
Famous Secret Precision Machining Inc
04.2018 - 10.2018
Trainee - Finance (On the Job Training)
Senate of the Philippines
03.2017 - 07.2017
Bachelor of Science - Accountancy
National College of Science & Technology
04.2001 -