Summary
Overview
Work History
Education
Skills
Trainings and Seminars
VALUES
Timeline
Generic
Yolanda Yambao

Yolanda Yambao

San Pablo City,LAG

Summary

Dedicated and highly skilled professional with excellent customer service skills. I am seeking to secure a position which can challenge my skills and grow my competence in an organization where I can effectively utilize my acquired abilities. Skills I have established a unique ability to steadfastly manage duties and responsibility permanent to the growth of a company.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

17
17
years of professional experience

Work History

BAKER/CASHIER/BARISTA (DESIGNATED TRAINER)

THE CHEESECAKE FACTORY VILLAGIO
Doha, Qatar
06.2016 - 08.2021

Duties and Responsibilities:

  • Share knowledge and teach skills that needs to be taught
  • Train new staff member and colleague’s
  • Making sure to have perfect bakery case
  • Making sure the orchestration in work is applied as a cashier/baker and barista.
  • Having deep knowledge in menu.
  • Managed display cases to verify freshness and attractiveness of products.
  • Taking the order thru phone and tour guiding the guest about the menu.
  • Maintained cleanliness and organization of workstations to ensure efficient service.

SALES ASSISTANT/BARISTA (PRONTO CAFÉ)

EMIRATES PETROLEUM PRODUCT (ENOC DUBAI)
Dubai, UAE
12.2010 - 09.2013
  • Duties and Responsibilities:
  • Check and Monitor the baking chart, making different kinds of coffee and sandwiches as per customer order, Maintaining the overall cleanliness of the store
  • Merchandising with the implementation of (FIFO) First in First Out.
  • Daily inventory and checking expiry of high quality products.
  • HACCP awareness
  • Ordering from approve supplier.
  • Assisted customers in product selection, providing tailored recommendations to enhance satisfaction.
  • Met and exceeded sales targets consistently, contributing to overall team success.

CASHIER

NATIONAL BOOKSTORE ABACUS BOOKS AND CARD CORP.
Binan, Laguna
04.2009 - 09.2009
  • Duties and Responsibilities:
  • Built relationships with customers to encourage repeat business.
  • Advise a customer a purchase and Merchandise on sales
  • Provide exceptional customer service.
  • Efficient Service with the High Level of accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

CASHIER

ROBINSONS SUPERMARKET
Sta Rosa, Laguna, Philippines
06.2008 - 11.2008
  • Duties and Responsibilities:
  • Provide exceptional service.
  • Assisting the customer on their needs.
  • Efficient Service with the high Level of accuracy.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

CASHIER

PUREGOLD PRICE CLUB INC
Binan, Laguna, Philippines
07.2004 - 01.2006
  • Duties and Responsibilities:
  • Efficient Service with the high Level of accuracy
  • Maintaining Clean and Orderly the check-out area.
  • Processing sales quickly, accurately and efficiently, cash register operation and Safeguarding company assets.

Education

Bachelor of Science - Computer Science (Under Graduate)

Pamantasan Ng Cabuyao
Banaybanay ,Cabuyao, Laguna
03-2006

High School Diploma - undefined

Saint Michael's College Of Laguna
03-2001

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation trained

Trainings and Seminars

  • Cross trained as a busser in restaurant (The Cheesecake Factory Villagio Mall)
  • Cross trained as a server (The Cheesecake Factory Villagio Mall)
  • Managing Customer Service Training (November 21,2012 at ENOC/EPPCO Training Center)
  • Basic Food Hygiene Training (December 04,2012 at Dubai United Arab Emirates)

VALUES

  • Integrity
  • People Person
  • Results-Oriented
  • Professionalism
  • Solutions-Focused
  • Customer-Oriented Excellence

Timeline

BAKER/CASHIER/BARISTA (DESIGNATED TRAINER)

THE CHEESECAKE FACTORY VILLAGIO
06.2016 - 08.2021

SALES ASSISTANT/BARISTA (PRONTO CAFÉ)

EMIRATES PETROLEUM PRODUCT (ENOC DUBAI)
12.2010 - 09.2013

CASHIER

NATIONAL BOOKSTORE ABACUS BOOKS AND CARD CORP.
04.2009 - 09.2009

CASHIER

ROBINSONS SUPERMARKET
06.2008 - 11.2008

CASHIER

PUREGOLD PRICE CLUB INC
07.2004 - 01.2006

High School Diploma - undefined

Saint Michael's College Of Laguna

Bachelor of Science - Computer Science (Under Graduate)

Pamantasan Ng Cabuyao
Yolanda Yambao