Yoiker Gonzalez Ferre
Social Comunication
Manila, Metro Manila
Summary
Accomplished Logistics Executive with a proven track record at Krown By Kevin Briceño, enhancing operational efficiency and customer satisfaction. Expert in logistics analysis and operations management, adept at interpersonal communication, significantly improved delivery timelines by establishing robust carrier relationships. Skilled in navigating complex systems to streamline processes and reduce costs, ensuring a significant increase in on-time deliveries.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Logistics Executive
Krown By Kevin Briceño
08.2021 - 04.2024
- Used Microsoft Excel to coordinate and monitor outgoing and inbound deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
CINEX
11.2018 - 02.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Processed customer orders and accurately handled payment transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Maintained accurate records of customer transactions for reporting purposes.
Education
Bachelor of Science - Administrative Management
Universidad Dr. Jose Gregorio Hernadez
Trujillo, Venezuela 04.2001 -
High School Diploma -
Liceo Bolivariano Rafael Quevedo Urbina
San Rafael De Carvajal, Valera Estado Trujillo 04.2001 -
Skills
Operations Management
Timeline
Logistics Executive
Krown By Kevin Briceño
08.2021 - 04.2024
Customer Service Representative
CINEX
11.2018 - 02.2020
Bachelor of Science - Administrative Management
Universidad Dr. Jose Gregorio Hernadez
04.2001 -
High School Diploma -
Liceo Bolivariano Rafael Quevedo Urbina
04.2001 -
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