Yochabel Legaspi
San Pedro, Province Of Laguna,LAG
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Efficient as a team member and flexible with tasks. Fast-learner and effective in data analysis and problem-solving.
Overview
9
9
years of professional experience
Work History
Customer Solutions Specialist
Citigroup Business Process Solutions
11.2020 - Current
- Review and Evaluate client's hardship application for credit card/s and loan/s
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
- Generate work queue reports for Australia onshore team with manual allocation on Excel application.
- Communicating through Inbound calls, outbound calls and Email.
- Assisting with other tasks including Team Attendance and approval monitoring
Preschool Lead Teacher
Brentville Montessori School (formerly as MCHB)
05.2016 - 03.2020
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Engaged in Multi National Parents on Conferences
- assisting on reports and administration works (working with emails and other written communications)
Education
Bachelor of Science - Business Administration Major in Marketing Mgt.
University of Perpetual Help System Laguna-JONELTA
Binan, Province Of Laguna, Philippines 04.2001 -
Skills
Collections management
Record preparation
Reporting and documentation
Teamwork and collaboration
Problem-solving skills
Customer service
Time management
Multitasking
Calm and professional under pressure
Decision-making
Active listening
Timeline
Customer Solutions Specialist
Citigroup Business Process Solutions
11.2020 - Current
Preschool Lead Teacher
Brentville Montessori School (formerly as MCHB)
05.2016 - 03.2020
Bachelor of Science - Business Administration Major in Marketing Mgt.
University of Perpetual Help System Laguna-JONELTA
04.2001 -
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