Yna Trisha Macabenta
Dumaguete City
Summary
Results-driven Junior Account Manager with 7+ years of progressive experience in customer support and account management at GroupRaise.com. Proven ability to manage client relationships, support strategic initiatives, and coordinate cross-functional teams. Known for strong attention to detail, critical thinking, and efficient use of Google Suite tools. Dedicated to delivering excellent service and enhancing client satisfaction.
Overview
10
10
years of professional experience
Work History
Junior Account Manager
GroupRaise
06.2024 - Current
- Managed small client accounts and supported segments of larger portfolios to ensure service excellence and retention.
- Acted as an Onboarding Specialist, guiding new clients through the onboarding process—from kickoff to go-live—ensuring a smooth and successful setup.
- Communicated directly with clients under senior guidance, providing timely updates and addressing operational needs.
- Participated in client meetings alongside senior account managers to review performance, gather feedback, and enhance program effectiveness.
- Collaborated with internal teams—marketing, support, product—to ensure timely and accurate delivery of client requests.
- Worked with data and support teams to implement email automations and configure reporting tools tailored to client needs.
Assistant Account Manager
GroupRaise
05.2021 - 06.2024
- Assisted Account Managers with day-to-day client communications to ensure a smooth and responsive client experience.
- Managed daily email correspondence, responding to client inquiries and coordinating follow-ups in a timely manner.
- Collaborated with the support team to resolve issues and deliver service for enterprise-level accounts.
- Provided operational support to clients by answering questions related to account setup, product usage, and troubleshooting.
- Maintained accurate records of client interactions and updates in internal systems.
Customer Support - Restaurant Applications
GroupRaise
02.2019 - 05.2021
- Reviewed and processed incoming restaurant applications from SMB partners, ensuring smooth, timely weekly onboarding.
- Responded to operational support emails via Zendesk, troubleshooting and guiding both restaurants and organizations on the GroupRaise program.
- Maintained detailed records of application statuses and support tickets to ensure timely follow-up and operational transparency.
- Identified and escalated recurring issues, contributing to process improvements in onboarding and support workflows.
Customer Support - Group Sales
GroupRaise
03.2018 - 02.2019
- Responded promptly to cold and warm inbound emails from groups interested in joining GroupRaise, providing information and guiding them through the sign up process.
- Assisted existing groups with inquiries about their fundraisers, ensuring smooth event execution and a positive experience.
Customer Support Specialist
PAVE Solutions
07.2017 - 02.2018
Customer Support Specialist
SPi CRM
11.2016 - 03.2017
Customer Support Specialist
SPi CRM
09.2015 - 01.2016
Education
Undergraduate - Business Administration - Marketing
Foundation University
Dumaguete, Negros Oriental, PhilippinesUndergraduate - Information Technology
AMA Computer College
Dumaguete, Negros Oriental, PhilippinesSkills
- Account management
- Performance tracking
- Google Suite tools
- SQL
- Teamwork and collaboration
- Documentation and reporting
- Issue resolution
- Invoice balancing
Timeline
Junior Account Manager
GroupRaise
06.2024 - Current
Assistant Account Manager
GroupRaise
05.2021 - 06.2024
Customer Support - Restaurant Applications
GroupRaise
02.2019 - 05.2021
Customer Support - Group Sales
GroupRaise
03.2018 - 02.2019
Customer Support Specialist
PAVE Solutions
07.2017 - 02.2018
Customer Support Specialist
SPi CRM
11.2016 - 03.2017
Customer Support Specialist
SPi CRM
09.2015 - 01.2016
Undergraduate - Business Administration - Marketing
Foundation University
Undergraduate - Information Technology
AMA Computer College
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