Ynah Krizza Mae Pangayan
Metro Manila
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Owner
The Beauty Habit Ph
10.2020 - 11.2024
- Managed end-to-end digital marketing for an online business, including content creation, social media strategy, and sales campaigns.
- Designed promotional materials using Canva to enhance brand visibility.
- Handled customer inquiries, sales coordination, and online transactions, ensuring customer satisfaction.
- Self-taught and applied photography, videography, and copywriting to improve product presentation and engagement.
Client Care Manager
Matt C Group
03.2020 - 09.2021
- Managed customer tracking and engagement using CRM platforms to monitor cold leads, active clients, and transactions.
- Ensured smooth client onboarding and communication for a US-based real estate team.
- Utilized FollowUpBoss, Ylopo, and Firepoint for lead nurturing and database management.
- Collaborated with the marketing team to optimize client outreach strategies.
Online English Teacher
Acadsoc, Weblio, NativeCamp
02.2020 - 04.2020
- Provided English communication training to international students, strengthening interpersonal and instructional skills.
- Adapted lesson plans based on individual learning needs to ensure effective knowledge transfer.
Senior Marketing Associate
Okada Manila
11.2016 - 07.2018
- Managed and executed marketing campaigns and promotional events for a luxury resort & casino.
- Oversaw customer engagement and VIP client relations, ensuring high levels of satisfaction and loyalty.
- Assisted in branding strategies, promotional development, and content marketing to enhance visibility.
- Coordinated with multiple departments to ensure seamless event planning and execution.
Training and Recruitment Intern
Department of Justice Philippines
04.2015 - 05.2015
- Collaborated with hiring managers to develop accurate job descriptions and requirements for open positions.
- Contributed to employer branding efforts, assisting in the creation of engaging social media content highlighting company culture and opportunities.
- Optimized recruitment advertising strategies, monitoring performance metrics to inform future campaigns.
- Maintained up-to-date knowledge of industry trends, ensuring compliance with applicable employment laws and regulations during the hiring process.
Education
Bachelor of Arts - Human Resources And Operations Management
Pamantasan Ng Lungsod Ng Maynila
Intramuros, Metro Manila, Philippines04-2016
Skills
- CRM: FollowUpBoss, Ylopo, Firepoint, Realvolve
- Project Management: Trello, Asana
- AI Chatbot & Productivity Tools
- Social Media & Digital Marketing: Facebook, Instagram, Canva, Carousell
- Communication: Zoom, Slack, Microsoft Teams, Google Workspace
Timeline
Owner
The Beauty Habit Ph
10.2020 - 11.2024
Client Care Manager
Matt C Group
03.2020 - 09.2021
Online English Teacher
Acadsoc, Weblio, NativeCamp
02.2020 - 04.2020
Senior Marketing Associate
Okada Manila
11.2016 - 07.2018
Training and Recruitment Intern
Department of Justice Philippines
04.2015 - 05.2015
Bachelor of Arts - Human Resources And Operations Management
Pamantasan Ng Lungsod Ng Maynila
Summary
Versatile marketing professional with a proven track record at Okada Manila, enhancing brand visibility and customer engagement through innovative digital campaigns and strategic social media use. Skilled in CRM platforms like FollowUpBoss and adept at fostering client relationships, I excel in project management and creative problem-solving, ensuring high levels of customer satisfaction and loyalty. Also, I am results-driven Client Success Specialist with a background in customer relationship management, operations, and digital marketing. Adept at handling client communication, CRM tools, and process optimization to enhance customer experience and business efficiency.
Certification
- Professional Career Service Examination - Eligible since May 27, 2016; with General Rating of 81.07
- VA Training Course PH
- VA Training PH Internship
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