Yna Garcia
Victorias City, Province Of Negros Occidental
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
US Costumer Experience Specialist & Team Leader
The Church Of Jesus Christ Of Latter-day Saints
Honolulu, Hawaii, USA
08.2024 - 02.2026
- Managed daily communication with diverse US clients to provide support, resolved concern, and deliver solutions.
- Facilitated high-volume interactions involving emotional and complex conversations while demonstrating professionalism and empathy.
- Led and trained a team of 6-8 international volunteers, conducted performance coaching, and ensured quality standards.
- Adapted to US culture and communication style, working flexible hours including weekends and holidays.
- Utilize telephone, online chat, and email platforms to deliver outstanding customer service.
- Developed comprehensive knowledge base for customer service representative, improving call handling efficiency.
- Participated in cross-functional teams to address complex problems, improving all customer's experience strategy.
Service Associate
Local Eatery
Bacolod City
01.2023 - 05.2024
- Assisted in maintaining cleanliness and organization of dining area to promote a welcoming environment.
- Processed customer orders accurately using point-of-sale system to enhance efficiency.
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
Education
High School Diploma -
Victoria's National High School
Victorias City, Province Of Negros Occidental, Philippines04-2019
High School Diploma -
Victoria's National High School
Victorias City, Province Of Negros Occidental, Philippines04-2019
Skills
- English Communication - Verbal & Written
- Active Listening & Empathy
- Professional Email & Chat Support
- Team Leadership & Coaching
- Problem-Solving & Decision making
- Proficient in using Office Equipment
- Time Management & Punctuality
Customer Service & Communication
Leadership & Performance
Technical & Work Skills
Timeline
US Costumer Experience Specialist & Team Leader
The Church Of Jesus Christ Of Latter-day Saints
08.2024 - 02.2026
Service Associate
Local Eatery
01.2023 - 05.2024
High School Diploma -
Victoria's National High School
High School Diploma -
Victoria's National High School