YVETTE MARIE AGLERON

• Schedule appointments for Sales Representatives to meet with potential clients
• Uses social media accounts to qualify clients
• Explain the company’s products and services to prospect clients
• Help build strong relationship between the company and its potential clients
• Record client information in a database for smooth coordination between the Sales Representatives and potential clients
  

• Conduct a comparative market analysis to determine a competitive listing price
• Prepare sales and strategic plans
• Create marketing materials and list the property on multiple platforms
• Handle offers and counteroffers to secure the best deal for the seller
• Schedule visits and provide insights about the properties and neighborhoods
• Ensure all required documents are completed and meet legal standards
• Oversee the closing process to ensure a smooth transaction

EMPLOYMENT HISTORY AS ESL TUTOR

ACADSOC - March 2019 to May 2019

51 TALK - September 2017 to February 2018

• Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
• Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
• Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
• Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.

• Answer phone calls and address inquiries
  about appointments, services, and
  procedures
• Schedule, reschedule, or cancel
  appointments for patients, ensuring
  availability of Doctors
• Serve as a liaison between patients and
  Doctors, conveying relevant messages
• Coordinate appointments for any services
  instructed by Doctors (e.g. laboratories, 2D
  Echo, Ultrasound, etc)
• Confirm appointments via phone, email, or
  text reminders
• Answer phone calls and address inquiries
  about appointments, services, and
  pandemic protocols
• Monitor scheduling conflicts and adjust
  appointments as needed
• Enter patient data accurately into
  scheduling software
• Sort and categorize emails into folders
  based on priority (e.g., urgent patient
  requests, patients’ results)
• Send responses to inquiries about
  appointment availability, or general practice
  information
• Use encrypted email systems or patient
  portals as needed
• Regularly delete spam or irrelevant emails
  to ensure a clean and efficient inbox
• Archive old but important communications
  for future reference

• Ensure the smooth functioning of executive-level operations while supporting the CEO in managing day-to-day activities
• Draft and respond to emails, memos, and
  communications on behalf of the CEO
• Manage the CEO’s calendar, schedule meetings, and appointments with internal teams, riders, vendors, and clients
• Prepare reports, presentations, and correspondence related to logistics, delivery performance, and financial
  summaries
• Serve as the primary point of contact between executives, staff, and external stakeholders, such as clients, suppliers, and regulatory bodies
• Assist in overseeing daily courier operations by liaising with department heads to address bottlenecks or
  inefficiencies
• Ensure that riders/delivery men strictly adhere to pandemic protocols
• Monitor key performance indicators such as delivery times, customer satisfaction, and operational costs
• Support the executive in planning and executing strategic initiatives, such as expansion into new delivery zones or the adoption of new technologies
• Organize data and analytics to assist in decision-making
• Oversee the preparation and processing of payroll for all employees, including calculating wages, overtime, bonuses, commissions, and deductions
• Manage payroll schedules to meet deadlines consistently
• Handle tax-related matters such as income tax, Social Security, Medicare, unemployment insurance, and other
  statutory deductions
• Maintain accurate and up-to-date employee records, including salary details, benefits, deductions, and tax information
• Ensure confidentiality and security of sensitive employee payroll data
• Prepare payroll-related financial reports for management, including labor costs, overtime, and tax summaries
• Reconcile payroll accounts with general ledger accounts to ensure accuracy

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Handled escalated chats efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Create sales and strategic planning to ensure financial success of the business

• Assist customers with queries related to specific directory services
• Ensure a smooth and efficient experience for customers seeking information
• Offer location-based assistance, such as addresses, business hours, and services offered
• Ensure effective communication for non-native speakers

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
• Answered customer telephone calls promptly to avoid on-hold wait times
• Answered constant flow of customer calls with minimal wait times
• Recommend approval of insurance claims for GM Motors customers
• Ensure all documents needed by insurance provider are complete

• Manage high call volumes for after-sales inquiries, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
• Demonstrate empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
• Answer customer telephone calls promptly to avoid on-hold wait times
• Answer constant flow of customer calls with minimal wait times
• Process refund and re-order
• Assist customers inquiring with delivery status
• Assist customers with billing inquiries

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.