Ylanan Sebren

With nearly 15 years in the BPO industry, expertise lies in excelling in customer relations and adeptly handling complex interactions with demanding clients and high-profile individuals. Adaptability is evident in willingness to work flexible hours, including graveyard shifts, to ensure uninterrupted client services. Extensive experience in a broad range of customer service scenarios, catering to diverse clientele such as bank customers, legal experts, city officials, and HOA representatives. Excels in multichannel communication, effectively managing inquiries via email, phone, fax, and live chat. Responsibilities include handling escalations, conducting property lien searches, reviewing housing violation notices, and delivering exceptional customer support. Operates independently with minimal supervision while contributing effectively to team success is one of strengths. In the dynamic BPO sector, quick adaptability is a key asset. Proven track record in creating and following up on work orders with vendors, demonstrating dedication to operational excellence and unwavering customer satisfaction.

• Date of Birth: 06/18/77
• Marital Status: Married