YETI ARBIZ
Travel Specialist
Iloilo City,ILI
Summary
Multilingual tourism and business professional with over a decade of experience in tourism management, business development, and corporate communication training in the Philippines and Japan. Expertise spans end-to-end travel operations, tour program design, community-based tourism, intercultural communication, and client engagement. Recognized for driving sustainable tourism initiatives and delivering excellence in business language instruction, with a proven ability to lead cross-cultural teams and strengthen client relationships.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Online Language Trainer
Speexx Digital Publishing AG
12.2020 - Current
- Delivered 10,000+ hours of online language and communication training to corporate professionals worldwide, tailoring lessons to business contexts and learner goals.
- Trusted by leading companies including Volkswagen, Lufthansa, Generali, ING, and BNP Paribas to strengthen employee communication and leadership skills.
- Coached clients in professional communication, including presentations, negotiations, intercultural communication, and business writing; enabled executives to deliver high-impact presentations aligned with company objectives.
- Collaborated with international coaching teams to ensure training programs met corporate KPIs and client success metrics.
Online English Teacher
EnglishTalk Japan
02.2017 - 12.2020
- Delivered tailored English lessons among students of all ages based on their personal needs and goals.
- Creatively designed lesson plans that incorporated relevant industry and social topics to engage students.
- Conducted research to identify effective teaching methods that resonate with diverse learners, including the Callan Method.
- Implemented problem-solving techniques to address and adapt to students' unique challenges in language acquisition.
Manager
Tukib Travel & Tours
01.2018 - 03.2020
- Directed end-to-end business operations and strategic development, driving efficiency and sustainable growth.
- Designed itineraries for top-selling packages and created transparent tariff pricing, streamlining operations.
- Partnered with local communities and stakeholders to promote socially responsible tourism and support local economies.
- Coordinated local and international tours covering flights, hotels, and tours, ensuring seamless execution and high client satisfaction.
- Implemented proactive risk management strategies, resolving travel disruptions quickly to safeguard clients and maintain positive feedback.
- Integrated weather forecasting tools into travel planning to minimize disruptions and enhance customer experience.
- Maintained meticulous oversight of all travel arrangements, preventing errors and ensuring operational excellence.
- Utilized social media to promote tour packages and engage potential customers effectively.
Project Coordinator
Provincial Tourism Office
07.2016 - 06.2017
- Coordinated programs under the Community-Based Rural Tourism Project of Guimaras Island, strengthening sustainable tourism initiatives in the province.
- Partnered with government agencies to support agri-farms and transform them into agri-tourism destinations, boosting local economic opportunities.
- Led a team to inventory the cultural, historical, and natural heritage of Barangay Sapal, San Lorenzo, culminating in the publication of the Sapal Cultural Mapping Book as a resource for community development.
- Delivered regular Community-Based Tourism Awareness and Appreciation Campaigns, engaging local residents and fostering stronger community involvement in tourism.
Hiring Manager & English Teacher
iBEC Japan
02.2015 - 04.2016
- Led recruitment, training, and orientation of staff, ensuring instructional quality and alignment with institutional standards.
- Delivered English and hospitality training to professionals at global companies, including Mitsubishi FUSO and Coca-Cola, as well as to students at the Japan College of Foreign Languages.
- Served as a Certified Examiner for BULATS (Speaking Test), assessing English proficiency for academic and corporate candidates.
Outbound Sales & Reservation Officer / Event Organizer
Make My Vacations
11.2012 - 03.2014
- Partnered with overseas tour operators to design tour packages aligned with client preferences and Philippine market trends, enhancing product competitiveness.
- Coordinated end-to-end tour logistics—including flights, accommodations, and meals—delivering seamless operations and positive client experiences for both individual travelers and groups of up to 250 participants.
- Optimized costing strategies to balance competitive pricing with business profitability, supporting sustainable growth.
- Represented the company in industry product updates and events, keeping pace with evolving market trends and strengthening partnerships.
Event Organizer (Part-Time)
The TravelMart Philippines
11.2012 - 03.2014
- Promoted and marketed B2B travel fairs to local travel agencies, securing high participation rates and strengthening industry partnerships.
- Coordinated with international operators and managed full-cycle event logistics, ensuring seamless execution of large-scale travel fairs.
- Designed and implemented innovative marketing strategies that boosted event visibility and increased attendance.
Education
Japanese Language School, JLPT N3 -
Tokyo International University
03.2015
Bachelor of Science - Tourism (Cum Laude)
West Visayas State University
04.2001 -
Skills
Travel Industry Knowledge
Timeline
Online Language Trainer
Speexx Digital Publishing AG
12.2020 - Current
Manager
Tukib Travel & Tours
01.2018 - 03.2020
Online English Teacher
EnglishTalk Japan
02.2017 - 12.2020
Project Coordinator
Provincial Tourism Office
07.2016 - 06.2017
Hiring Manager & English Teacher
iBEC Japan
02.2015 - 04.2016
Outbound Sales & Reservation Officer / Event Organizer
Make My Vacations
11.2012 - 03.2014
Event Organizer (Part-Time)
The TravelMart Philippines
11.2012 - 03.2014
Bachelor of Science - Tourism (Cum Laude)
West Visayas State University
04.2001 -
Japanese Language School, JLPT N3 -
Tokyo International University
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