YENZ ERHIC E. DELA CRUZ
2037 Unit 2 Framis Street Kahilom Dos Pandacan Manila
Summary
Professional trainer with extensive experience in delivering effective training programs and fostering team collaboration. Adept at adapting to changing needs and ensuring everyone is equipped with necessary skills. Known for strong communication, problem-solving abilities, and results-driven approach. Reliable and prepared to drive impactful learning experiences.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Junior Analyst
S.C Johnson & Son Inc
10.2023 - 02.2025
- Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
- Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
- Provided administrative support to senior analysts and department professionals.
- Generated monthly forecasting information to contribute to executive reports.
Tech Support Representative (Dish Account)
Inspiro Relia Inc.
04.2022 - 10.2023
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
Customer Service Representative
Teleperformance Philippines
11.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Globe Onsite Assistant
Admerex Solutions Inc
08.2019 - 10.2020
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Sales Associate
Guaranteed Marketing Services, Inc
04.2016 - 07.2019
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Technical Support
Network Essential
03.2013 - 10.2015
- Enhanced customer satisfaction by providing efficient technical support and troubleshooting solutions.
- Enhanced team productivity by providing technical support and training to junior staff members.
- Improved customer satisfaction by providing advanced technical support and troubleshooting complex issues.
Product Service Technical
MSI-ECS
07.2012 - 02.2013
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Housekeeping Room Attendant
PRINCE COURT HOTEL
03.2007 - 09.2010
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
On the Job Training
Beyond Innovation Inc.
- 300 hours
Education
National Certificate II - Computer Hardware Servicing
Technical Education and Skills Development Authority
03.2017
Diploma - Network Engineering
Informatics College Manila
05.2013
Skills
- PC/Laptop troubleshooting
- Reformatting
- Installing hardware
- Installing software
- Set-up a computer system
- Network Sharing
- File Sharing
- Printer Sharing
- Configure Router
- Configure a Network
- Internet Connections
- Editing Photos
- Editing Videos
- Terminate Electrical wiring
- Connect Electrical wiring
- Electronic circuit
- Knowledge in Microsoft Office
Certification
- National Certificate II in Computer Hardware Servicing, Technical Education and Skills Development Authority, 03/01/12.
- Certificate of Completion Basic Call Center Training, eSynergy International Inc., 501 City Land Pasong Tamo Tower, Makati City, NCR, Sarah Claudine P. Castro, 11/10/08.
- Certificate of Attendance Customer Service 101 Smart Community Care Training, Mr. Alex B. Tumaca, Informatics College Manila, 10/25/12.
Membership In Organizations
President, Student Council, Informatics Computer Institute – Sta.Mesa, SY 2012 - 2013
Personal Information
- Date of Birth : December 08, 1987
- Place of Birth: Bacabac Bugallon Pangasinan
- Citizenship: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Certification Statement
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Languages
English
Intermediate (B1)
Timeline
Junior Analyst
S.C Johnson & Son Inc
10.2023 - 02.2025
Tech Support Representative (Dish Account)
Inspiro Relia Inc.
04.2022 - 10.2023
Customer Service Representative
Teleperformance Philippines
11.2020 - 02.2021
Globe Onsite Assistant
Admerex Solutions Inc
08.2019 - 10.2020
Sales Associate
Guaranteed Marketing Services, Inc
04.2016 - 07.2019
Technical Support
Network Essential
03.2013 - 10.2015
Product Service Technical
MSI-ECS
07.2012 - 02.2013
Housekeeping Room Attendant
PRINCE COURT HOTEL
03.2007 - 09.2010
National Certificate II - Computer Hardware Servicing
Technical Education and Skills Development Authority
Diploma - Network Engineering
Informatics College Manila
On the Job Training
Beyond Innovation Inc.
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