Yen Quiah
Las Pinas City
Summary
To be part of your company that indulges profational growth which provides challenging and rewording carrier while allowing me to utilize my knowledge and skill to work with my fullest potential.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CEO
Vester Water Refilling Station
01.2023 - Current
- To ensure transacting with customer accurately and within specified customer care standard at all times
- Attending to the customer totally from arrival at the checkout counter to departure from the checkout counter
- To ensure highest level of customer care through providing customer service
- Ensure availability of product at right quantity and right quality according to ordering schedule in consultation with Departmental officer
- Display and merchandise product in standard with the Plano gram
- Keep the workstation and customer areas clean and hygienic
- Check expiry of product periodically and report to the department officer
- To maintain proper packing and delivery as per standard operating procedure
- To maintain departmental hygiene cleanliness procedure
- Maintain inventory of free products and provide to customer according to offers/promotion
- Ensure the monthly stock porches and sales inventory report and provide information to the head of the marketing department
CEO
R&Y Garments Trading And R&Y Travel and Tours Services
01.2019 - 01.2022
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Developed a high-performance executive team for improved productivity and efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.
- Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.
Manager
Hotel Stay Well ( Pokhara Nepal)
01.2015 - 01.2017
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Marketing Manager
Tourist King Travel ( Kathmandu Nepal)
01.2014 - 01.2015
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
Supervisor
Alom Superstore LLC Abu Dhabi (UAE)
01.2010 - 01.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Assistant supervisor
Rohim Afroze ( AGORA SUPER STORE)
01.2009 - 01.2010
Education
Elementary -
Brother Andra High School
01.2000
High School - S.S.C Bord Exam
Ahammadia Adarsha High School
01.2002
Bachelor of Commerce -
SHOYKOT DEGREE COLLAGE
01.2007
Skills
- Excellent written and verbal communication skills
- Highly trainable
- Ability to work independently
- Ability to work as part of a team
- Highly organized
- Efficient
- Proficient in Microsoft Office
- Proficient in Excel
- Proficient in internet work
- Excellent writing Email
Certification
I hereby certify that the above statements and information are true and correct to the best of my knowledge.
Custom
- Customer Service refresher and achieve target sales led by Ranjan D’Silva (International management training expert Sri Lankan)
- ISO (2009) training for Personal Hygiene and Grooming
- Standard Operating Procedure (SOP) Training in Dhaka Bangladesh
- International Safety Management Basic Training
Custom
Vill: Narion Pour, P.O: Shona Pour, P.S: Shadar, Noakhali, Noakhali, Bangladesh, Sant Marry Homes, Las Pinas City, Manila, Philippines
Personal Information
- Age: 38
- Place of Birth: Noakhali
- Passport Number: BQ0708314
- Passport Place Of Issue: Dhaka
- Father's Name: Joseph Quiah
- Mother's Name: Nelly Quiah
- Date of Birth: 01/05/86
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Roman Catholic
Timeline
CEO
Vester Water Refilling Station
01.2023 - Current
CEO
R&Y Garments Trading And R&Y Travel and Tours Services
01.2019 - 01.2022
Manager
Hotel Stay Well ( Pokhara Nepal)
01.2015 - 01.2017
Marketing Manager
Tourist King Travel ( Kathmandu Nepal)
01.2014 - 01.2015
Supervisor
Alom Superstore LLC Abu Dhabi (UAE)
01.2010 - 01.2013
Assistant supervisor
Rohim Afroze ( AGORA SUPER STORE)
01.2009 - 01.2010
Elementary -
Brother Andra High School
High School - S.S.C Bord Exam
Ahammadia Adarsha High School
Bachelor of Commerce -
SHOYKOT DEGREE COLLAGE
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