Becoming a polyglot
Yazmeen Bobadilla
Quality Assurance Engineer / Customer Relations Specialist / Sales Coordinator
Manila, Philippines
Summary
Versatile and reliable professional with a strong foundation in technical expertise, interpersonal communication, and administrative capabilities. I bring a well-rounded skill set suited for roles involving customer engagement, cross-functional collaboration, and operational support within the manufacturing, marketing, and community management sectors.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Sales Coordinator
Lightspeed
08.2024 - Current
- Assist Go-To-Market teams with sales data entry and cleaning to eliminate inconsistencies and allow them to focus on the enhancement of sales, demand generation, and customer success productivity.
- Help administrate reports, pull ad hoc Salesforce list requests as requested. Assist with Salesforce, Looker, Gong and other tool administration.
- Support coordination for cross-functional projects including, but not limited to project documentation, task management, meeting coordination and documentation.
- Ensure internal customer-facing data integrity through data cleansing, list segmentation, data alignment, suggest and implement process and workflow improvements.
Quality Assurance Engineer
Nidec Corporation
08.2014 - 04.2023
- Key person between the company and customers that collaborates and provides strategic planning with the local QA (Asia, Europe, North America) to gather information and assess the performance of each manufacturing plant.
- Managed new product establishment ensuring that the international standards and customer requirements are aligned and implemented from the development stage up to the end of the product life cycle.
- Conducts thorough quality assessments to determine if products meet the company's high-quality standards.
- Discussed equipment needs and system requirements with customers and engineering teams to provide better sales support and offer customized solutions.
- Closed customer orders using technical presentations to explain products and services to potential clients.
- Analyzed data using statistical tools to measure the quality and performance of operational areas to evaluate weakness points, and provide improvements if necessary.
- Worked with cross-functional teams in refining and improving product features to generate ideas for new functionality.
- Lead customer problem solving activities for customers, working with QA team to identify root cause and generate corrective action plan.
- Lead manufacturing process efficiently from product quality point of view to build high quality manufactured products to meet with customer specification.
- Develop and initiate standards and methods for inspection, testing and evaluation.
- Perform quality engineering review of design documentation to participate in design reviews of product, process and tooling.
- Develop, coordinate and maintain PFMEA and control plans
- Initiate and lead the APQP process, review and approve PPAP from suppliers. Coordinate with suppliers on Quality issues and resolutions.
- Lead 8D activities to close Quality issues.
Administrative Officer
Marco Polo Realty & Development Corporation
05.2013 - 05.2014
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Updated reports, managed accounts, and generated reports for company database.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Collaborated with architects, contractors, and clients for successful project execution.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Education
Bachelor of Science - Industrial Engineering
Southern Luzon State University
Lucban, Quezon, Philippines 05.2008 - 05.2013
Skills
Data Analysis
Process Improvement
Strategic Planning
Report Writing and Presenting
Excellent Communication Skills
Sales reporting
Proactive and Self-motivated
Customer communication
Field personnel support
Exceptional organizational skills and detailed oriented
Interests
Coffee, books, & games
Creative Projects
Quote
“Well, I must endure the presence of a few caterpillars if I wish to become acquainted with the butterflies.”
― Antoine de Saint-Exupéry, The Little Prince
Software
Power BI
Google Workspace (Docs, Sheets, Slides, Gmail, Drive, Meet)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Notion
Salesforce
Minitab
Confluence
Slack
Volunteer Job
Liaison Moderator I 05/2020 - Present
- Leads a team of content creators, overseeing their performance and ensuring adherence to guidelines through consistent monitoring and behavioral analysis.
- Creates a database tracking system where they can monitor their performance that also helps to collect data necessary for their performance evaluation mainly using Google Workspace and simple automation system.
- Presents and assists project managers in planning and executing various projects, ensuring adherence to project target and deliverables.
- Provide accurate and immediate responses and solution to queries related to the organization's policy and regulation, organization's activities such as events, rewards, etc.
- Optimized team training and staff development.
- Reports to the management all issues and violations encountered within the team.
Contact me @
+ 63 916 3258 581
yazmeenbobadilla@gmail.com
Timeline
Sales Coordinator
Lightspeed
08.2024 - Current
Quality Assurance Engineer
Nidec Corporation
08.2014 - 04.2023
Administrative Officer
Marco Polo Realty & Development Corporation
05.2013 - 05.2014
Bachelor of Science - Industrial Engineering
Southern Luzon State University
05.2008 - 05.2013