Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Yannah Marrela Posecion

Virtual Assistant
Dasmarinas, Cavite

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments in Healthcare industry. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Self-directed healthcare advocate, knowledgeable in customer service practices, payment processing and medical billing. Collects and validates patient demographics, prepares medical charts and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.

Overview

5
years of professional experience
7
years of post-secondary education

Work History

Cognizant Technology Solutions
Fort Bonifacio, Taguig

Senior Process Executive
09.2019 - Current

Job overview

  • Determined change management needs and defined behaviors for effective program management.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Led methodology development to outline basic process parameters for operations.
  • Implemented standardized reporting methodology using Salesforce to facilitate easy communication and interpretation.
  • Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
  • Answered emails and completed interactions quickly to meet productivity goals.

Done.
California

Healthcare Representative
06.2020 - 09.2020

Job overview

  • Obtained patient information to properly record and document demographics and medical histories.
  • Communicated regularly with patients about billing issues, appointments and refills.
  • Interacted with multiple insurance companies to verify patient eligibility and benefits.
  • Followed up with providers and health practitioners to obtain necessary information to complete patients' records.
  • Managed incoming phone or outgoing pharmacy calls to resolve patient inquiries regarding their refills; and refer calls to appropriate departments, if necessary.
  • Assisted patients with obtaining and rescheduling appointments.

Sykes Asia
Makati City

Technical Support Specialist
04.2019 - 09.2019

Job overview

  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Walked individuals through basic troubleshooting tasks.
  • Recorded and maintained relevant notes for each client and work order.

Alorica
Pasay City

Healthcare Specialist
06.2018 - 06.2019

Job overview

  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Verified order information against computer database.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Prepared bills for clients and submitted required paperwork to insurance companies.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Performed safety checks when dispensing medications to optimize patient safety.

Education

Pamantasan Ng Lungsod Ng Maynila
Intramuros, Manila

Bachelor of Science from Business Administration And Management
06.2005 - 04.2012

University Overview

Skills

Medical Records Management

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Software

SAP

G-Suite

Microsoft

Slack

Kustomer

RX Claims

PDMP

EHR/EMR

Aircall

Timeline

Healthcare Representative
Done.
06.2020 - 09.2020
Senior Process Executive
Cognizant Technology Solutions
09.2019 - Current
Technical Support Specialist
Sykes Asia
04.2019 - 09.2019
Healthcare Specialist
Alorica
06.2018 - 06.2019
Pamantasan Ng Lungsod Ng Maynila
Bachelor of Science from Business Administration And Management
06.2005 - 04.2012

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Yannah Marrela PosecionVirtual Assistant