Yanisah Justine Sani
Virtual Assistant
Iligan City,BUK
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Math Tutor
Mathematics Olympiad Training League Inc.
Freelance (Remote)
08.2023 - 04.2025
- Maintained records of student assessments, tutoring activities and results.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Mentored and coached students with focus on developing independence and self-confidence.
- Administered and evaluated math assessments to identify areas of strengths and weaknesses.
Customer Service Representative
Ubiquity Global Services Philippines
Cagayan De Oro, Misamis Oriental
02.2023 - 08.2023
- Promoted superior client experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Helpdesk Assistant
University Of The Philippines Diliman
Diliman, Quezon City
08.2019 - 05.2022
- Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Collaborated with team members to solve complex problems and provide top-notch support services.
- Assisted customers with software installation, ensuring proper setup and smooth operation.
- Trained new Help Desk Assistants in company procedures and best practices for optimal performance.
Education
Bachelor of Science - Biology
University of The Philippines Diliman
Diliman, Quezon City 04.2001 -
High School Diploma -
Philippine Science High School - Central Mindanao
Baloi, Lanao Del Sur 04.2001 -
Skills
Records Management
Social Media Management
Copy Writing
Customer Service
Google Workspace
Microsoft Office
Notion
Video Editing
Travel Arrangements
Timeline
Math Tutor
Mathematics Olympiad Training League Inc.
08.2023 - 04.2025
Customer Service Representative
Ubiquity Global Services Philippines
02.2023 - 08.2023
Helpdesk Assistant
University Of The Philippines Diliman
08.2019 - 05.2022
Bachelor of Science - Biology
University of The Philippines Diliman
04.2001 -
High School Diploma -
Philippine Science High School - Central Mindanao
04.2001 -