Nhoj Xeroj Laberinto
Lipa City
Summary
Results-driven customer service and automotive finance professional with 12+ years of progressive experience in sales, auto collections, skip tracing, and vehicle title operations. Proven track record in high-volume, deadline-driven environments handling account resolution, delinquency management, and complex title processing cases. Skilled in investigative skip tracing (3 years), outbound customer and dealership coordination, and resolving documentation discrepancies to ensure accurate and timely title release.
Experienced Sales Representative with a strong foundation in telesales performance and customer engagement, followed by advanced expertise in auto collections and title servicing as an Auto Titles Specialist III. Adept at managing sensitive financial and legal documentation, conducting research to locate hard-to-reach customers, and driving resolution through effective communication and problem-solving. Recognized for accuracy, compliance adherence, and consistent ability to meet operational targets in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Cross-Skill Specialist III
JPMorgan Chase & Co.
Taguig, Metro Manila, Philippines
01.2026 - Current
- Act as a Cross-Skill Specialist supporting both automotive title processing and credit card litigation documentation requests.
- Perform detailed research and retrieval of legal and account records in response to subpoenas and law firm inquiries, ensuring timely and accurate delivery of required documentation.
- Prepare and validate sensitive documents such as cardmember agreements, account applications, change-in-terms notices, and payment records to support litigation and compliance requirements.
- Maintain strict adherence to regulatory standards and internal controls while managing high-volume, time-sensitive legal requests.
Transactions Specialist III
JPMorgan Chase & Co.
Taguig, Metro Manila, Philippines
11.2021 - 01.2026
- Served as primary liaison between customers and dealerships to resolve title-related issues by requesting, validating, and processing additional documentation required for title release and corrections.
- Maintained consistent communication with external partners to expedite resolution of title issues and reduce processing delays.
- Investigated title discrepancies by reviewing supporting records, identifying missing or incorrect data, and ensuring accurate completion of documentation to meet state and lender requirements.
- Collaborated with teams to analyze customer feedback and identify areas for service improvement.
Auto Collections Specialist
JPMorgan Chase & Co.
Taguig, Metro Manila, Philippines
2016 - 2021
- Managed collections process for overdue accounts, ensuring compliance with company policies.
- Utilized proprietary software to track account statuses and manage payment arrangements.
- Communicated effectively with clients to negotiate repayment plans and resolve disputes.
- Analyzed account data to identify trends, informing collections strategies for better efficiency.
- Part of skip-tracing team for three years before getting promoted via internal job transfer.
Sales Representative
Expert Global Solutions Inc. Now Alorica
Quezon City, Metro Manila, Philippines
2013 - 2016
- Developed strong product knowledge to enhance customer interactions and address inquiries effectively.
- Executed daily sales strategies to achieve individual and team goals consistently.
- Adapted quickly to new systems and processes, ensuring seamless transitions during software updates.
- Collaborated with team members to identify areas for process improvement, increasing overall efficiency.
Education
High School Diploma -
Marikina High School
Marikina City, Metro Manila, PhilippinesSkills
- Professional customer service
- Expert problem solving
- Analytical thinking
- Documentation management
- Excellent written and verbal communication skills
- Skip Tracing and Account Research
- Compliance and Regulatory Adherence
- Time Management
- Problem Solving
- Critical Thinking
- High-Volume Data Processing
- Customer and Vendor Coordination (Dealerships, Law Firms, Clients)
Languages
English
Bilingual or Proficient (C2)
Timeline
Cross-Skill Specialist III
JPMorgan Chase & Co.
01.2026 - Current
Transactions Specialist III
JPMorgan Chase & Co.
11.2021 - 01.2026
Auto Collections Specialist
JPMorgan Chase & Co.
2016 - 2021
Sales Representative
Expert Global Solutions Inc. Now Alorica
2013 - 2016
High School Diploma -
Marikina High School