XYRISH CLIVE TOMELDEN VENZAL
Kidapawan City,Phillipines
Summary
Customer service professional with experience in sales, call center support, and bookkeeping. Skilled in complaint management, data protection compliance, appointment scheduling, and achieving sales targets to enhance customer satisfaction and revenue growth. Committed to leveraging multitasking efficiency and team collaboration to drive business success and operational excellence.
Overview
1
1
Certificate
6
6
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Teleperformance Davao
TP DAVAO
01.2025 - 02.2026
- Provided customer service support and assist patients with inquiries, insurance details, benefits, and appointments. Ensured accuracy and compliance with HIPAA guidelines.
- Managed high-volume inbound healthcare inquiries with accuracy and empathy, ensuring timely resolution and compliance with medical protocols to enhance patient satisfaction and retention.
- Handled high-volume inbound healthcare inquiries with accuracy and empathy, ensuring timely resolution of patient concerns and enhancing overall customer satisfaction at TP Davao.
BOOKKEEPER
Self Employed
Kidapawan City
01.2020 - 01.2024
- Handling daily financial records, tracking income and expenses, managing invoices, and maintaining accurate documentation.
- Maintained accurate financial records by recording transactions, reconciling accounts, and generating detailed reports to ensure compliance and support informed decision-making.
- Prepared invoices, processed payments, and followed up on outstanding balances to optimise cash flow.
- Maintained general ledger with accurate, updated journal entries.
- Reconciled bank and credit card accounts weekly, monthly and quarterly.
SALES AGENT
GLOBE TELECOM
KIDAPAWAN CITY
01.2021 - 01.2023
- Worked as a Sales Agent at Globe Telecom, assisting customers with product inquiries and promoting mobile and internet plans.
- Achieved sales targets by effectively promoting Globe Telecom's products and services, resulting in increased customer acquisition and revenue growth.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
Education
Bachelor of Secondary Education - Social Studies
University of Southern Mindanao
Kidapawan City06-2025
Skills
- Inbound call handling
- Call handling
- Complaint management
- Customer service
- Conflict resolution
- Resolving issues
- Appointment scheduling
- Data protection compliance
- Multitasking efficiency
- Team collaboration
- Active listening
- Computer literate
Languages
English
Upper Intermediate
B2
Certification
- HIPAA compliance, Teleperformance, Davao City - ensures that organizations handling Protected Health Information (PHI) maintain strict physical, network, and process security measures. It is governed by the US Department of Health and Human Services (HHS) to protect patient privacy and secure sensitive health data. Covered Entities are Healthcare providers, health plans, and healthcare clearinghouses.
- Practice Teaching Internship, Manongol National High School -Kidapawan-Ilumavis Road, Kidapawan, Cotabato (Mar- May 2025) - Student teaching or a practicum, is the supervised, hands-on classroom experience required in teacher training programs. It allows aspiring educators to transition from learning educational theory to real-world teaching by planning lessons, managing classrooms, and instructing students under an experienced mentor.
Accomplishments
- Reducing average handling time (AHT) by 15% and maintaining a 98% customer satisfaction (CSAT) score
- Maintained high KPI performance and exceeded monthly targets.
Timeline
CALL CENTER REPRESENTATIVE
Teleperformance Davao
01.2025 - 02.2026
SALES AGENT
GLOBE TELECOM
01.2021 - 01.2023
BOOKKEEPER
Self Employed
01.2020 - 01.2024
Bachelor of Secondary Education - Social Studies
University of Southern Mindanao
Reference
- Maricor Nolada, https://facebook.com/maricornolada13
- Clint Jhon Muana, muanaclintjhonc@gmai.com, +63-927-004-8835