Xyrel Jake Ygot
Claims Analyst
Consolacion,CEB
Summary
Professional claims analyst with proven track record in evaluating, processing, and resolving insurance claims. Strong focus on team collaboration and adaptability, ensuring seamless operations and optimal outcomes. Highly skilled in data analysis, risk assessment, and customer service, consistently delivering reliable and efficient results. Known for excellent problem-solving abilities and maintaining high standards in all tasks.
Overview
6
6
years of professional experience
Work History
Claims Analyst
Froc Global Services
12.2024 - Current
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Maintained strict confidentiality with all personal data as per company guidelines.
Senior Customer Service Representative
Moder Solutions | JDN square, Banilad
08.2024 - 12.2024
- Primary task is servicing a mortgage loan.
- Takes payments and track billing records.
- Make sure account is current and answer inquiries relation to tax and insurances.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
Claims Analyst
Optum Global Solutions | 7th Flr, Calyx Centre
10.2020 - 07.2024
- Continuously sought opportunities to streamline workflows and implement process improvements within the claims department, resulting in increased efficiency and productivity levels.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
Customer Service Representative
Teleperformance Philippines | Insular Life Business Centre Building, Cebu Business Park
06.2019 - 10.2020
- Answer phone calls and assist customer/member with their medication needs.
- Provide information relating to their benefits and accumulations.
- Builds trust and delivers outstanding customer resolution.
Education
Bachelor of Science - Tourism Management
Cebu Normal University- Medellin Campus
06.2019
Skills
Result-Oriented
Timeline
Claims Analyst
Froc Global Services
12.2024 - Current
Senior Customer Service Representative
Moder Solutions | JDN square, Banilad
08.2024 - 12.2024
Claims Analyst
Optum Global Solutions | 7th Flr, Calyx Centre
10.2020 - 07.2024
Customer Service Representative
Teleperformance Philippines | Insular Life Business Centre Building, Cebu Business Park
06.2019 - 10.2020
Bachelor of Science - Tourism Management
Cebu Normal University- Medellin Campus
Similar Profiles
Anirudha KuppalliAnirudha Kuppalli
Manager of Wealth Management Operations at Standard Chartered Global Business Services, Global Business ServicesManager of Wealth Management Operations at Standard Chartered Global Business Services, Global Business Services
Anand RishavAnand Rishav
Senior Software Engineer at Fidelity Information Global Services, FIS Global ServicesSenior Software Engineer at Fidelity Information Global Services, FIS Global Services
Bobbi KozakBobbi Kozak
Team Manager at Stream Global Services/ Concentrix Global ServicesTeam Manager at Stream Global Services/ Concentrix Global Services
Derick James PatanaDerick James Patana
Welder at Jehan Shipping LinesWelder at Jehan Shipping Lines
Lyn MauringLyn Mauring
Live Chat Agent at Qualfon Philippines. Inc. - CebuLive Chat Agent at Qualfon Philippines. Inc. - Cebu