Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Xyrel Jake Ygot

Claims Analyst
Consolacion,CEB

Summary

Professional claims analyst with proven track record in evaluating, processing, and resolving insurance claims. Strong focus on team collaboration and adaptability, ensuring seamless operations and optimal outcomes. Highly skilled in data analysis, risk assessment, and customer service, consistently delivering reliable and efficient results. Known for excellent problem-solving abilities and maintaining high standards in all tasks.

Overview

6
6
years of professional experience

Work History

Claims Analyst

Froc Global Services
12.2024 - Current
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Maintained strict confidentiality with all personal data as per company guidelines.

Senior Customer Service Representative

Moder Solutions | JDN square, Banilad
08.2024 - 12.2024


  • Primary task is servicing a mortgage loan.
  • Takes payments and track billing records.
  • Make sure account is current and answer inquiries relation to tax and insurances.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.

Claims Analyst

Optum Global Solutions | 7th Flr, Calyx Centre
10.2020 - 07.2024
  • Continuously sought opportunities to streamline workflows and implement process improvements within the claims department, resulting in increased efficiency and productivity levels.
  • Reduced claims processing time by implementing efficient analytical techniques and strategies.
  • Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.

Customer Service Representative

Teleperformance Philippines | Insular Life Business Centre Building, Cebu Business Park
06.2019 - 10.2020
  • Answer phone calls and assist customer/member with their medication needs.
  • Provide information relating to their benefits and accumulations.
  • Builds trust and delivers outstanding customer resolution.

Education

Bachelor of Science - Tourism Management

Cebu Normal University- Medellin Campus
06.2019

Skills

Result-Oriented

Timeline

Claims Analyst

Froc Global Services
12.2024 - Current

Senior Customer Service Representative

Moder Solutions | JDN square, Banilad
08.2024 - 12.2024

Claims Analyst

Optum Global Solutions | 7th Flr, Calyx Centre
10.2020 - 07.2024

Customer Service Representative

Teleperformance Philippines | Insular Life Business Centre Building, Cebu Business Park
06.2019 - 10.2020

Bachelor of Science - Tourism Management

Cebu Normal University- Medellin Campus

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Xyrel Jake YgotClaims Analyst