Xyra Kaye L. Into
Registration And Administration Support
Summary
Dynamic administrative professional with a proven track record at International Quantum University, adept in Microsoft Office Suite and excelling in task prioritization. Demonstrated ability to enhance team productivity and customer loyalty through effective communication and empathy. Skilled in office management and adept at transforming challenges into solutions, significantly contributing to organizational success.
Overview
10
10
years of professional experience
Work History
V/A Work as Administrative Assistant
International Quantum University (IQUIM)
02.2018 - Current
- Provided valuable insights during the decision-making process by conducting research on various topics related to organization initiatives or projects.
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
- Monitored facility usage while adhering safety guidelines; coordinated maintenance requests when necessary.
- Assisted in employee onboarding processes, contributing to a seamless integration of new hires into the workplace environment.
- Facilitated internal communications between departments to ensure accurate information sharing and collaboration on projects.
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
Customer Service Representative
IBEX Global
07.2017 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Customer Service Representative
VXI Global Holdings
01.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Business Administration (BSBA) Major in Management
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines 05.2001 -
High School Diploma -
Holy Child of Davao College
Davao City, Province Of Davao Del Sur, Philippines 05.2001 -
Skills
Microsoft WordMicrosoft ExcellMicrosoft Office SuiteMicrosoft PowerPointMicrosoft outlookExcel spreadsheetsAppointment schedulingTask prioritizationInvoice ProcessingFile organization
Timeline
V/A Work as Administrative Assistant
International Quantum University (IQUIM)
02.2018 - Current
Customer Service Representative
IBEX Global
07.2017 - 03.2019
Customer Service Representative
VXI Global Holdings
01.2015 - 03.2017
Bachelor of Science - Business Administration (BSBA) Major in Management
Ateneo De Davao University
05.2001 -
High School Diploma -
Holy Child of Davao College
05.2001 -
Similar Profiles
Susan Wynn PartonSusan Wynn Parton
Accounting Team Lead at Quantum Research InternationalAccounting Team Lead at Quantum Research International
Heather ParkerHeather Parker
Shipping and Receiving Manager at Quantum Technologies InternationalShipping and Receiving Manager at Quantum Technologies International
SIONE VUNGASIONE VUNGA
Safeworking Protection Officer at Programmed Skilled Workforce|Quantum Safety |Rail ResourceServices|Swetha InternationalSafeworking Protection Officer at Programmed Skilled Workforce|Quantum Safety |Rail ResourceServices|Swetha International
David PhamDavid Pham
Work Study Administrative Assistant at University Of Texas At ArlingtonWork Study Administrative Assistant at University Of Texas At Arlington
Yuen Yee, Louise MAKYuen Yee, Louise MAK
Education Administrative Assistant- Work from Home at Pui Kiu International Kindergarten & NurseryEducation Administrative Assistant- Work from Home at Pui Kiu International Kindergarten & Nursery