Xy-Za Prado Figura
Registered Nurse
Summary
Trustworthy Representative with 15-year career in Customer Service industry. Offering exceptional relationship-building and communication skills. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Staff Nurse
The Medical City South Luzon
02.2024 - Current
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
Claims Review Examiner
Asurion
08.2019 - 02.2024
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Analyzed information gathered from investigations and reported findings.
- Investigated and assessed damage to property.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Process Associate
Genpact LLC
04.2018 - 08.2019
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Implemented organizational strategies to maintain a clean, efficient workspace.
Team Leader
Convergys Philippines
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
Transition Coach
Convergys Philippines
- Developed and implemented individualized academic plans for students.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Actively participated in team meetings at regular intervals contributing valuable insights into client needs; this ensured a cohesive approach across all members involved in delivering services.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Team Support Specialist
Convergys Philippines
- Facilitated strong working relationships between different departments by organizing cross-departmental meetings and collaborative projects.
- Generated reports to track performance and analyze trends.
Customer Service Representative
Convergys Philippines
02.2010 - 04.2018
- Promptly responded to inquiries and requests from prospective customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Technical Support Representative
TeleTech - Lipa
02.2009 - 10.2009
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
Education
Bachelor of Science in Nursing, Tertiary Level -
Lipa City Colleges
Lipa City, Batangas 01.2004 - 2008.04
Bachelor of Science in Electronics and Communications Engineering, Tertiary Level - undefined
De La Salle Lipa
Lipa City, Batangas 01.2003 - 2004.04
Skills
Medication Administration
Direct Patient Care
Treatment Planning
Nursing Performance Assessment
Certification
Philippine Nursing Licensure Examination Board Passer
Personal Information
- Age: 38
- Place of Birth: Parañaque City, Metro Manila
- Citizenship: Filipino
- Date of Birth: 05/01/86
- Gender: Female
- Marital Status: Solo Parent with one Dependent
- Religion: Roman Catholic
References
- Rommel Sulit, Call Center Supervisor, Techlog Center Philippines, Nuvali Sta. Rosa, Laguna, +63917 844-1603
- Lavinia Malabuyoc, RN, MAN, Dean – College of Nursing, Lipa City Colleges, Lipa City, Batangas, +6377 1179899
- COL. Christopher Pablo PAF (GSC), Wing Commander, 530ABG, +63917 5294077
Timeline
Staff Nurse
The Medical City South Luzon
02.2024 - Current
Philippine Nursing Licensure Examination Board Passer
05-2023
Claims Review Examiner
Asurion
08.2019 - 02.2024
Process Associate
Genpact LLC
04.2018 - 08.2019
Customer Service Representative
Convergys Philippines
02.2010 - 04.2018
Technical Support Representative
TeleTech - Lipa
02.2009 - 10.2009
Bachelor of Science in Nursing, Tertiary Level -
Lipa City Colleges
01.2004 - 2008.04
Bachelor of Science in Electronics and Communications Engineering, Tertiary Level - undefined
De La Salle Lipa
01.2003 - 2004.04
Team Leader
Convergys Philippines
Transition Coach
Convergys Philippines
Team Support Specialist
Convergys Philippines
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