CAMILLA PATRICIA M. WOOLF

With over 5 years of experience working for contact centers from top companies in the Retail sector and top Bank institutions especially with Wells Fargo and Capital One, our team is dedicated to safeguarding customer trust through meticulous fraud analysis. My role is pivotal in identifying and addressing vulnerabilities, thereby enhancing the security and satisfaction of our patrons as well as ensuring the financial safety of our customers and the integrity of our institution. My background in Political Science from Saint Louis University underpins my analytical approach to customer relationship management, driving our collective success in maintaining a robust defense against financial fraud. Leveraging my prior experience as a Senior Customer Service Advisor from eBay and Philips, I've honed my expertise in the Voice of the Customer and CRM, empowering us to interpret feedback and refine our strategies. Committed to digital transformation and customer experience, I actively contribute to BINA's seamless production processes, ensuring our customers' experience is at the forefront of our operations.

• Sangguniang Kabataan Chairperson, Philippine Government, 07/01/18 - 12/31/23
• Auditor for Sangguniang Kabataan Federation, 07/01/18 - 12/31/23