Xeline Malimban
Pasig
Summary
Results-driven Sales Support Associate known for productivity and efficiency in task completion. Specialize in customer relationship management, data analysis, and sales strategy implementation. Excel at communication, problem-solving, and teamwork to enhance sales processes and support business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Support Associate
Ingram Micro Philippines
Taguig
2023.05 - Current
- Answered high volume of emails in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Enhanced efficiency in generating quotes through the application of special pricing, big deal, and government discounts.
- Handled partner inquiries by offering precise responses to technical issues and requests for assistance.
- Conference technical calls with business partners.
- Participated in training sessions designed to enhance knowledge of company systems and services.
- Processed purchase orders and managed order fulfillment for accurate and timely delivery, while also handling PO cancellations.
- Managed Order Status, Order Entry, and Order Tracking.
- Provided product ETA to partners and addressed post-sales inquiries regarding incorrect or damaged products.
- Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
- Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
- Achieved consistent performance in meeting standards for handle time and service quality.
Account Manager
All Inclusive Sales Inc.
Pasig City
2021.05 - 2023.03
- Expanded customer base through effective prospect identification and increased revenue by actively pursuing and securing new accounts, while offering value-added services to current customers.
- Developed strong customer rapport to enhance potential for future business collaborations. Maintained positive and productive relationships through frequent customer visits.
- Managed and addressed all customer inquiries and fulfilled their requirements.
- Generated sales reports and tracked sales progress
- Maintained accurate records for customer contacts and details.
- Negotiated contracts with clients to maximize revenue potential.
- Collaborated with sales team to achieve KPIs, discussing progress and devising strategic marketing plans.
Service Coordinator
Castle Power Solution Phil Inc.
Quezon City
2018.04 - 2021.04
- Engaged in effective communication with customers to address post-sale issues
- Managed the scheduling and coordination of work assignments for service team.
- Prepared quotations and processed Purchase Orders.
- Ensured timely submission of reports and documentation for all job orders.
Logistic Personnel
Telecom Concepts Inc.
Pasig City
2014.10 - 2018.04
- Handled and responded to chat and call inquiries from Customer Service, branch personnel, and dealers.
- Conducted monthly parts inventory and performed annual audit.
- Efficiently managed parts inventory.
- Updated reports monthly for monitoring parts and stock inventory.
- Maintained accurate and organized transmittal and waybill records.
Education
Industrial Electronics Technology -
MFI Technological Institute
Pasig City10.2014
Skills
- Client Relationship Building
- CRM Software
- Customer Order Management
- Customer Assistance
- Time Management
Accomplishments
- Q4 2023 Stellar Awardee
Certification
- Completed training last for Data Privacy Act of 2012
Timeline
Sales Support Associate
Ingram Micro Philippines
2023.05 - Current
Account Manager
All Inclusive Sales Inc.
2021.05 - 2023.03
Service Coordinator
Castle Power Solution Phil Inc.
2018.04 - 2021.04
Logistic Personnel
Telecom Concepts Inc.
2014.10 - 2018.04
Industrial Electronics Technology -
MFI Technological Institute
- Completed training last for Data Privacy Act of 2012
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