XCYLZ S. OLIS II

Experienced and results-driven Store/Branch Manager with over 17 years of progressive leadership experience in retail, wholesale, sales, and financial services. Proven expertise in store operations, business development, sales team leadership, and branch expansion. Looking to leverage my extensive managerial background in a dynamic organization that values growth, innovation, and operational excellence. Seeking to contribute my organizational skills, adaptability, and strong track record of delivering results in a dynamic, growth-oriented organization that values innovation and operational excellence.

• Revitalized an under performing branch, turning it into a top-performing unit that exceeded company performance benchmarks.
• Recognized as the first female Branch Manager in the Visayas area under the Norkis Group — a groundbreaking achievement in the region.
• Successfully launched new branch locations, overseeing end-to-end setup, staffing, and operational roll outs.
• Awarded for achieving the annual sales quota at Yamaha 3S dealership, showcasing strong sales leadership and team motivation.
• Organized the first Mio Motorcycles Automatic Club in Dumaguete, strengthening brand engagement and community involvement.
• Developed high-performing teams that consistently met and surpassed sales and collection targets.
• Implemented sustainable operational systems that improved efficiency, inventory control, and customer satisfaction.
• Built strong local partnerships and community engagement initiatives, contributing to brand visibility and customer loyalty.

• SAP Program Training Systems Application and Product in Data Processing Gained proficiency in SAP modules relevant to retail and finance operations.
• Enterprise Software Systems Training Oracle, FoxPro, POS Systems, Lotus Notes 8 Developed hands-on experience with leading enterprise software tools for business operations, inventory, and communications and others.
• Product Orientation – Yamaha Motorcycles In-depth knowledge of Yamaha’s motorcycle product line and technical specifications to enhance sales effectiveness.
• Yamaha Phase 1: Customer Satisfaction & Teamwork Focused on enhancing customer experience and the importance of cross-functional collaboration in delivering service excellence.
• Managerial & Bookkeeping Training Learned advanced managerial techniques, bookkeeping procedures, and strategies for operational and financial control.
• Sales, Marketing & Financing Strategies Seminar Developed skills in customer targeting, promotional campaigns, and financing options to drive branch-level revenue.
• Cashiering Techniques & Operational Strategies Covered advanced cashiering workflows, point-of-sale systems, and cash handling best practices for retail environments.
• Labor and Employment Education Services Conducted by the Department of Labor and Employment (DOLE) – Negros Island Region Gained updated knowledge on employee rights, labor laws, and employer responsibilities.
• Procurement Opportunities Forum Conducted by Bangko Sentral ng Pilipinas – Dumaguete Branch Learned about public sector procurement processes, bidding procedures, and SME engagement strategies.

(Unit Manager / Store Manager / Branch Manager / Sales Engineer / Sales Executive) 

As a business leader, responsible for managing end-to-end store or branch operations, driving sales performance, developing high-performing teams, and ensuring customer satisfaction. Plays a strategic role in business planning, execution, and revenue generation.

       Key Responsibilities: 

• Lead Daily Operations Plan, direct, and supervise the day-to-day operations of the store/branch to ensure optimal performance in sales, customer service, and operational efficiency.

• Strategic Sales & Marketing Develop and execute marketing strategies to drive store traffic, increase sales, and expand customer base through both B2B and B2C channels.
• Team Leadership & Development Recruit, train, lead, and mentor a team of financial advisors, sales staff, and support personnel to meet and exceed performance targets.
• Customer Relationship Management (CRM) Foster a customer-centric environment by maintaining high service standards, resolving concerns promptly, and building rapport with clients and local communities.
• Financial & Sales Management Oversee sales performance, budgeting, pricing strategies, and collection targets; ensure alignment with branch profitability and company KPIs.
• Policy Implementation & Compliance Enforce company policies, procedures, and internal controls to ensure operational integrity, data accuracy, and employee safety.
• Market Analysis & Business Development Conduct market research and analysis to identify growth opportunities, generate local business leads, and formulate competitive strategies.
• Administrative Oversight Act as the overall administrator of the branch, responsible for performance reports, stock management, and regulatory compliance.
• Multi-role Support Serve as a reliever for operational roles when needed (e.g., Cashier, Bookkeeper, Parts Clerk, Receptionist), ensuring seamless continuity of service.
• Coordination with Upper Management Collaborate with Area or Regional Managers to implement corporate goals, report branch performance, and share feedback from the ground.
• Problem Solving & Decision Making Address operational challenges, personnel issues, and business concerns using sound judgment and strategic thinking.

Branch Control Officer / Bookkeeper 

Supports the Branch Manager in maintaining operational and financial integrity of the branch through accurate accounting, compliance enforcement, and internal controls.

       Key Responsibilities:

• Maintain and manage the branch’s books of accounts, including recording, encoding, and reconciling financial transactions using SAP.
• Supervise store-level financial operations, including processing, disbursement, and monitoring of company budgets and branch funds.
• Implemented operational controls and conducted audits to ensure compliance and optimize branch performance.
• Conduct daily bank reconciliations and ensure proper fund management, documentation, and reporting.
• Oversee branch inventories, fixed assets, and other accountable records, ensuring alignment with company standards.
• Reconcile customer accounts and issue statements to ensure timely collections and payment tracking.
• Review cash and check collections of cashiers and ensure daily sales are properly recorded and deposited.
• Ensure compliance with financial controls and company procedures, safeguarding company assets and customer receivables.
• Serve as custodian of branch financial documents, ensuring data accuracy, confidentiality, and audit-readiness.
• Assist in staff supervision, supporting team performance and adherence to operational policies.
• Perform additional duties as delegated by immediate superiors and the Controller Department.

Cashier 

Manages point-of-sale transactions, ensures secure handling of cash and collections, and supports operational documentation.

       Key Responsibilities: 

• Accept and process customer payments, including in-store and field collections, and issue official receipts.
• Handle daily cash transactions, perform accurate data entry into the SAP system, and ensure timely and accurate deposit of collections.
• Act as custodian of branch funds, including petty cash, operating funds, and remittances to the head office.
• Release checks for branch operating expenses and prepare weekly cash position reports for submission to Finance.
• Assist with documentation functions in the absence of the designated documentation officer.
• Generate and submit POS reports, reconcile sales with actual cash and deposits.
• Support customer service and front-desk responsibilities, ensuring a positive and efficient customer experience.

Accounting Clerk 

Supports financial operations by maintaining accurate accounting records, managing payroll processes, and monitoring inventory and production data.

       Key Responsibilities: 

• Maintain and update accounting records, including general ledger entries, accounts receivable/payable, and other financial transactions.
• Prepare and process payroll for manufacturing staff, ensuring timely and accurate compensation.
• Monitor and record inventory of high-value items, including gold, silver, diamonds, and gemstones, ensuring precise documentation and loss prevention.
• Track and report on manufacturing staff activities, including attendance, productivity, and output for cost allocation and payroll purposes.
• Assist in preparing monthly and quarterly financial reports for management review.
• Support compliance with internal audit standards and assist during external audits.
• Perform other administrative and accounting-related duties as assigned by supervisors.

• SAP Program Training Systems Application and Product in Data Processing Gained proficiency in SAP modules relevant to retail and finance operations.
• Enterprise Software Systems Training Oracle, FoxPro, POS Systems, Lotus Notes 8 Developed hands-on experience with leading enterprise software tools for business operations, inventory, and communications and others.
• Product Orientation – Yamaha Motorcycles In-depth knowledge of Yamaha’s motorcycle product line and technical specifications to enhance sales effectiveness.
• Yamaha Phase 1: Customer Satisfaction & Teamwork Focused on enhancing customer experience and the importance of cross-functional collaboration in delivering service excellence.
• Managerial & Bookkeeping Training Learned advanced managerial techniques, bookkeeping procedures, and strategies for operational and financial control.
• Sales, Marketing & Financing Strategies Seminar Developed skills in customer targeting, promotional campaigns, and financing options to drive branch-level revenue.
• Cashiering Techniques & Operational Strategies Covered advanced cashiering workflows, point-of-sale systems, and cash handling best practices for retail environments.
• Labor and Employment Education Services Conducted by the Department of Labor and Employment (DOLE) – Negros Island Region Gained updated knowledge on employee rights, labor laws, and employer responsibilities.
• Procurement Opportunities Forum Conducted by Bangko Sentral ng Pilipinas – Dumaguete Branch Learned about public sector procurement processes, bidding procedures, and SME engagement strategies.