Xaviera Colleen De Paz
Maasin City
Summary
Courteous Passenger Service Agent boasting 4 years and 10 months of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel and restaurant setting.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Officer
Villa Romana Hotel and Restaurant
03.2022 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Passenger Service Agent
Macroasia Airport Services, Philippine Airlines
Lapu-lapu City
03.2017 - 12.2021
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Education
Bachelor of Science - Tourism
University of San Jose
Corner P. Lopez And Magallanes Sts. Cebu City Cebu 06.2012 - 03.2016
Skills
Check-in and check-out procedures
undefinedTimeline
Front Desk Officer
Villa Romana Hotel and Restaurant
03.2022 - 04.2022
Passenger Service Agent
Macroasia Airport Services, Philippine Airlines
03.2017 - 12.2021
Bachelor of Science - Tourism
University of San Jose
06.2012 - 03.2016
I love to read and I love to watch Hurling
I love reading Thriller novels and romance books as well.
I am a big fan of hurling! Hurling is a sport from Ireland and I think it is the most exciting and nerve wrecking sport there is.
I love to read and I love to watch Hurling
I love reading Thriller novels and romance books as well.
I am a big fan of hurling! Hurling is a sport from Ireland and I think it is the most exciting and nerve wrecking sport there is.
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