Https://wwwlinkedincom/in/xander-vouy-raphael-tiglao-97067a2b8/
XANDER VOUY RAPHAEL TIGLAO
Customer Service Representative
Pasay City
Summary
Dynamic Customer Service Representative (Chat Support) with over four years of experience delivering exceptional support in high-pressure environments. Expertise lies in live chat engagement, ensuring swift issue resolution and enhancing customer satisfaction within the various sectors. Strong collaboration skills foster seamless communication across departments, enabling effective escalation and problem-solving. Adept at guiding customers through complex platforms, while maintaining meticulous records to ensure service excellence. Committed to creating positive user experiences through proactive engagement and informed guidance.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Chat Support Representative
BC Games
04.2024 - 02.2025
- Engage with customers through live chat to address inquiries and resolve issues promptly, ensuring high satisfaction in the crypto casino and sports betting realm
- Provide accurate information on cryptocurrency games, betting options, and promotions to assist customers in making informed decisions within the gaming and sports wagering sphere
- Collaborate with team members and various departments to escalate complex issues, facilitating swift resolutions tailored to the specific needs of crypto casino and sportsbook clientele
- Proactively communicate with customers via live chat to enhance their experience and satisfaction levels by 90%
- Offer guidance and support to customers navigating cryptocurrency-based games and betting platforms, fostering a positive and seamless user experience
Dispatch Services Operator
Microsourcing Philippines Inc.
10.2023 - 03.2024
- Responded to incoming and placed outgoing customer calls and emails to deliver exceptional service
- Coordinated and managed Field Service requests for prompt dispatch, adhering to 24/7 service standards
- Assisted customers with a wide array of service inquiries via phone, email, and other channels
- Prioritized customer satisfaction by ensuring efficient and accurate resolution of issues
Customer Experience Agent
Alorica Philippines By the Bay
08.2021 - 08.2023
- Handle inbound and outbound calls, ensuring top-notch service for potential and existing customers
- Assist customers across various channels like phone, and email with diverse inquiries
- Maintain precise records of customer interactions and transactions for smooth service delivery
- Resolve customer concerns promptly through clear and informative communication
- Collaborate with colleagues to improve customer experience and implement feedback for service enhancement
- Analyzed customer data to identify and prioritize customer needs and preferences, resulting in enhanced customer experience
- Developed and implemented customer feedback surveys to improve customer experience, resulting in a 100% increase in customer loyalty
- Developed customer journey maps that identified areas of improvement in customer experience and increased customer satisfaction by 100%
Education
High School Degree -
Pasay City East High School
06.2015 - 07.2021
Timoteo Paez Elementary School
06.2009 - 03.2015
Skills
Ability to Multitask
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programsHealthcare benefitsPaid time offQuote
The best way out is always through.
Robert Frost
Software
Timeline
Chat Support Representative
BC Games
04.2024 - 02.2025
Dispatch Services Operator
Microsourcing Philippines Inc.
10.2023 - 03.2024
Customer Experience Agent
Alorica Philippines By the Bay
08.2021 - 08.2023
High School Degree -
Pasay City East High School
06.2015 - 07.2021
Timoteo Paez Elementary School
06.2009 - 03.2015
Similar Profiles
ELIZABETH CHIKAODILI MADUEKWEELIZABETH CHIKAODILI MADUEKWE
Volunteer at The Marple Ridge 2024 BC Summer GamesVolunteer at The Marple Ridge 2024 BC Summer Games
SIMON M. MOUNSEYSIMON M. MOUNSEY
MEDIA MANAGER/CUSTOMER SERVICE at Forbidden Games/University GamesMEDIA MANAGER/CUSTOMER SERVICE at Forbidden Games/University Games
Laura DempseyLaura Dempsey
Field Services Administrator at BC Hydro-Mica Creek, BCField Services Administrator at BC Hydro-Mica Creek, BC