WYATT HANDER VELASCO
Cainta
Summary
Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.
Overview
7
7
years of professional experience
Work History
Senior Associate
WNS Global Services
02.2023 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Trained and supported new team members, maintaining culture of collaboration.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Content Moderator
TaskUs, Inc.
03.2020 - 01.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
Customer Service Associate
Concentrix CVG Philippines Inc.
07.2019 - 03.2020
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Trainer SME
Sykes Asia, Inc.
09.2018 - 05.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Subject Matter Expert
Sykes Asia, Inc.
07.2018 - 09.2018
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Service Representative
Sykes Asia, Inc.
09.2017 - 07.2018
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Education
Some College (No Degree) - B.S in Architecture
Rizal Technological University
Mandaluyong CitySkills
- Training and mentoring
- Performance monitoring
- Team supervision
- Time management
- Attention to detail
- Computer skills
- Cross-functional teamwork
- Order fulfillment
- Customer engagement
- Reliable and punctual
- Verbal and written communication
- Adaptability and flexibility
- Creative problem solving
- Task prioritization
- Product knowledge
Statement
Competent and reliable young professional looking for opportunities to gain some valuable work experience within your company. Strong communication skills, ability to perform under pressure and to solve problems creatively.
Languages
English
Upper intermediate (B2)
Timeline
Senior Associate
WNS Global Services
02.2023 - Current
Content Moderator
TaskUs, Inc.
03.2020 - 01.2023
Customer Service Associate
Concentrix CVG Philippines Inc.
07.2019 - 03.2020
Trainer SME
Sykes Asia, Inc.
09.2018 - 05.2019
Subject Matter Expert
Sykes Asia, Inc.
07.2018 - 09.2018
Customer Service Representative
Sykes Asia, Inc.
09.2017 - 07.2018
Some College (No Degree) - B.S in Architecture
Rizal Technological University
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