Wucheria Paula Rosales Mori

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Educated customers on use of banking website and mobile apps.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Assisted with training of new tellers on policies and procedures.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Counted, verified and handled bank deposits and armored car transactions.
• Maintained friendly and professional customer interactions.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Processed customer transactions promptly, minimizing wait times.

- Achieved service time and quality targets.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Guided teams in product merchandising and inventory management.
- Planned and executed new strategies to increase sales.
- Met schedule using excellent planning and coordination skills.
- Exceeded goals through effective prioritization and consistent work ethic.
- Operated equipment to exceed production targets.
- Handled customer concerns and escalated major issues to supervisor.

• Answered guest questions to provide fun game experience.
• Performed cash handling duties, provided change and balanced money at end of shift.
• Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
• Explained and demonstrated games and attractions to assist guests.
• Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
• Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.