Wilfred Rosallosa
Enterprise Account Manager
Quezon City
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. In-depth sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Expertise in building partnerships, retaining key accounts and enhancing profit channels with robust background in customer relationship management.
Skilled in selling Solutions like SAP ECC6, SAP S/4HANA, RISE with SAP, SAP Analytics Cloud, SAP Ariba, SAP BusinessOne, Odoo ERP, Oracle NetSuite ERP, and MS PowerBI from SME to Conglomerate accounts.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Account Manager
Kaisa Consulting Company, Inc.
Quezon City
10.2018 - 03.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Identified key entry points to enhance market penetration and maximize returns.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
Sales and Marketing Associate
SuperSpeed Solutions & Services, Inc.
Antipolo City, Rizal
10.2016 - 10.2018
- Supported sales staff by providing market trends, account analyses and new product information.
- Created and maintained customer databases to facilitate customer segmentation.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Provided support to marketing initiatives by producing creative content and copywriting.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Executed digital campaigns to improve brand awareness and online presence.
- Monitored and reported on sales performance metrics to inform decision making.
- Implemented advertising campaigns and prepared promotional materials.
- Developed, maintained and utilized diverse client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Generated advertising brochure for vendor use.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Lead Generation Specialist
DataFront Solutions, Inc.
Ortigas, Pasig City
12.2015 - 09.2016
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Developed extensive knowledge of products and services to better assist customers.
- Implemented upselling techniques to increase revenue and move product.
- Utilized sales techniques to build customer interest and close sales.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Digital Marketing Assistant
Gurango Software Corporation
Quezon City
02.2015 - 10.2015
- Created and presented pitch materials, proposals and presentations.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Optimized e-commerce campaigns through A/B testing to increase online sales.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Increased brand awareness with ambassador partnerships and targeted email campaigns.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Researched and analyzed industry trends to inform search marketing strategies.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Devised effective link-building campaigns to increase website authority and visibility.
- Created customized marketing materials to increase product awareness.
Telemarketing Specialist
Gurango Software Corporation
Quezon City
09.2013 - 10.2014
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations.
- Recorded contact information of customers and potential customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded and updated customer information.
- Conducted database research to identify potential leads and determine contact information.
- Qualified leads and set up customer appointments for outside sales team.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Completed daily and weekly sales reporting using assigned tools.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
Database Specialist
Gurango Software Corporation
Quezon City
02.2013 - 07.2013
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Collaborated with marketing teams to develop and execute promotional strategies.
HR Assistant
Gurango Software Corporation
Quezon City
02.2012 - 06.2012
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Education
Bachelor of Science - Marketing
New Era University
Quezon City 06.2010 - 10.2014
Skills
MEDDPICC sales techniques
Certification
SAP Innovation & Advisory Knowledge 2020 - SAP Digital Supplier Network Ambassador
Timeline
SAP Innovation & Advisory Knowledge 2020 - SAP Digital Supplier Network Ambassador
05-2021
Account Manager
Kaisa Consulting Company, Inc.
10.2018 - 03.2023
Sales and Marketing Associate
SuperSpeed Solutions & Services, Inc.
10.2016 - 10.2018
Lead Generation Specialist
DataFront Solutions, Inc.
12.2015 - 09.2016
Digital Marketing Assistant
Gurango Software Corporation
02.2015 - 10.2015
Telemarketing Specialist
Gurango Software Corporation
09.2013 - 10.2014
Database Specialist
Gurango Software Corporation
02.2013 - 07.2013
HR Assistant
Gurango Software Corporation
02.2012 - 06.2012
Bachelor of Science - Marketing
New Era University
06.2010 - 10.2014
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