Eric John Pama Asis

• Implemented automation tools to optimize workflows, saving time and resources for the team.
• Presented complex technical information in an accessible manner during meetings with non-technical stakeholders.
• Established strong relationships with vendors and suppliers, negotiating favorable terms for product purchases and support services.
• Enhanced system performance by identifying and resolving complex technical issues.
• Led cross-functional teams to successfully complete large-scale projects within budget and timeline constraints.
• Conducted comprehensive training sessions on new software for end-users, leading to a smoother transition during implementation phases.
• Generated reports to track performance and analyze trends.

• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Collaborated with hiring managers to determine job requirements and understand departmental needs.
• Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
• Conducted telephone and in-person interviews to assess candidate experience and qualifications.
• Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
• Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
• Conducted exit interviews to gather feedback for continuous improvement in talent acquisition strategies.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Logged call information and solutions provided into internal database.
• Contributed to team success, consistently achieving call center performance metrics.
• Managed high call volume with exceptional professionalism and efficiency.
• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
• Trained staff on operating procedures and company services.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

ACCOUNTS:

• T MOBILE was General Care Mentor and Assistant Team Leader.General Care and Pioneer CSR 2

• Verizon Wireless worked as a CSR2 and Coach Support.