Woei Kin Kok
KUALA LUMPUR
Summary
Professional operations leader prepared for high-impact roles in dynamic environments. Known for driving efficiency and achieving results through collaborative team efforts and adaptable strategies. Possesses robust skills in process optimization and resource management.
Overview
12
12
years of professional experience
Work History
OPERATION MANAGER
PUTIEN MALAYSIA SDN BHD
Manila, Metro Manila, Philippines
11.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Led successful organizational restructuring efforts, increasing efficiency while minimizing employee turnover.
Education
No Degree - Hotel Management
SMK WIRA JAYA
IPOH PERAK MALAYSIASkills
- Scheduling and planning
- Operational efficiency
- Logistics management
- Cross-functional coordination
- Problem-solving
- Employee relations and conflict resolution
- Team leadership
- Decision-making
- Health and safety compliance
- Employee motivation
- Superb time management skills
- Budgeting and forecasting
- FLUENT IN Mandarin，Cantonese, Hakka
- Process improvements
Timeline
OPERATION MANAGER
PUTIEN MALAYSIA SDN BHD
11.2013 - Current
No Degree - Hotel Management
SMK WIRA JAYA