Microsoft O365
Winscle Jay Tumaob
Consultant - Product Owner
Cavite
Summary
Passionate Product Owner bringing successful more than 6 year-career doing Manual Testing,Cyber Security Analysis, Business Analysis, Product Management and Project Management. Experienced working on different domains for Downstream Oil, Banking & Finance, Payroll, Real Estate, Insurance, and Logistics. Handled Automation Projects using Waterfall, Kan-Ban, Agile Scrum and SAFe Agile methodology. Additionally, have extensive experience in end-to-end presales/solution process involving requirement analysis, devising solutions with architects, cost/effort estimations, proposal writing and submission.Have exposure in working extensively with customers across US, Europe, India and Asia.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
Work History
Consultant
Appcentric Solutions Inc.
Philippines
2023.11 - Current
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project plans identifying key issues, approaches and performance metrics.
- Designed, documented and executed system upgrades and patch management using update manager.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Consultant Product Owner
Atos Syntel
Taguig
09.2022 - 09.2023
- Worked for FedEx Rerate Team using SAFe Agile methodology to development a system to migrate all of their customer from the old platform to the new one.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Collaborated with development team on FedEx services and tasks.
- Documented each step in product's design process for use in manuals.
- Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
- Attended Agile ceremonies, demos and production proving activities.
- Led cross-functional teams to successfully complete IT projects.
- Generated reports for IT project progress and performance.
Senior Business Analyst
Straive
Pasay
05.2022 - 09.2023
- Acts as the Lead Business Analyst
- Provided Mentoring and Coaching to other Business Analyst
- Led the Automation projects and initiatives
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Created new analytical systems to boost vital business metrics visibility.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
Business Analyst
Yondu, Inc.
Taguig
11.2021 - 05.2022
- Worked with the Scrum team to develop an Insurance Book keeping system
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed gap analysis to identify areas of improvement.
- Generated ad-hoc reports to evaluate specific business requirements.
L2 SOC Analyst / Incident Responder
Yondu
Taguig
10.2020 - 11.2021
- Monitored confidential company data and mitigated hacking through network systems updates.
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications.
- Planned and oversaw configuration changes for security infrastructure platforms.
- Validated and verified system security requirements definitions and analyzed system security designs.
- Developed, implemented and documented security programs and policies and monitored compliance across departments.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
QA Engineer
Yondu, Inc.
Taguig
10.2019 - 10.2020
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Resolved technical issues and forecasted troubleshooting complications during software trials.
- Tested software to assess optimal in-project deployment.
- Designed, executed and maintained automated test scripts for in-project deployment.
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Assessed application patches and updates at development, testing and quality assurance stages.
Client Services Analyst
West Technologies
Makati
01.2019 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Telesales Consultant II
Concentrix
Makati
06.2018 - 01.2019
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.sa
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service Representative
iQor
Cavite
06.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Information Technology
STI Southwoods
Carmona,Cavite 06.2013 - 05.2017
Skills
Risk Assessments
Software
Jira
Confluence
Salesforce
UiPath Studio
Visio
Trello
Agility
SQL
Certification
RPA Developer Advanced
Project Involvements
Lyka - November 2020 - May 2021
Position: Business Analyst
Project Type: Project Based
Project Description: Free social media platform that allows users to connect, discover new things, and share their
interests with other individuals.
Roles and Responsibilities:
- Understand and analyze information from various sources. Documents requirements as a result of business and requirement analysis.
- Identify potential sources of evidence to investigate.
- Facilitates walkthrough with stakeholders to ensure that requirements are correctly captured and documented and obtains sign-off from a client on the specifications.
- Collaborates with subject matter experts to provide recommended IT solutions and process improvement plans to clients addressing their pain points
- Conducts user acceptance testing, providing post-implementation support to business stakeholders and end-users through user manual documentation and facilitation of user training.
BIXEX - December 2019 - June 2020
Position: Business Analyst
Project Type: Project Based
Project Description: Web based Job Search Application
Roles and Responsibilities:
- Liaise with relevant users on the scope & requirements that can be grouped into features for ballpark estimation during the Demand Categorization Process .
- Lead requirement gathering analysis process and engage with business users, solution architects, and delivery team to document, review and edit business requirements (BRS) for IT Solutioning
- Liaise with relevant users on the UAT plans and test case preparation.
- Act as the IT coordinator to lead the users on the execution of user acceptance tests and deployment/implementation activities.
Checkmate – February 2019 - September 2019
Position: Business Analyst
Project Type: Project Based
Project Description: Mobile Dating Application
Roles and Responsibilities:
- Understand and analyze information from various sources. Documents requirements as a result of business and requirement analysis.
- Facilitates walkthrough with stakeholders to ensure that requirements are correctly captured and documented and obtains sign-off from a client on the specifications.
- Collaborates with subject matter experts to provide recommended IT solutions and process improvement plans to clients addressing their pain points
- Documents high-level and detailed user requirements that may span multiple business domains.
- Documents current and to-be business processes and high-level product requirements specifications.
PICNYK – July 2018 - November 2018
Position: Business Analyst
Project Type: Project Based
Project Description: Web based Picnic Setter Application
Roles and Responsibilities:
- Documents high-level and detailed user requirements that may span multiple business domains.
- Collaborates with subject matter experts to provide recommended IT solutions and process improvement plans to clients addressing their pain points
- Documents current and to-be business processes and high-level product requirements specifications.
- Reviews testing scenarios to ensure that they are aligned with requirements stated in software documentation.
Timeline
Consultant
Appcentric Solutions Inc.
2023.11 - Current
Consultant Product Owner
Atos Syntel
09.2022 - 09.2023
Senior Business Analyst
Straive
05.2022 - 09.2023
Business Analyst
Yondu, Inc.
11.2021 - 05.2022
L2 SOC Analyst / Incident Responder
Yondu
10.2020 - 11.2021
Introduction to Service Management with ITIL
06-2020
Zscaler Certified Cloud Administrator Internet Access
05-2020
RPA Developer Advanced
04-2020
AWS Business Professional Digital
04-2020
Zscaler Certified TAC Associate Private Access
04-2020
Zscaler Certified TAC Associate Internet Access
04-2020
Zscaler Certified Cloud Professional Private Access
04-2020
Zscaler Certified Cloud Professional Internet Access
04-2020
Zscaler Certified Cloud Administrator Private Access
04-2020
International Software Testing Qualifications Board (Foundational)
02-2020
QA Engineer
Yondu, Inc.
10.2019 - 10.2020
Client Services Analyst
West Technologies
01.2019 - 10.2019
Telesales Consultant II
Concentrix
06.2018 - 01.2019
Customer Service Representative
iQor
06.2017 - 12.2017
Bachelor of Science - Information Technology
STI Southwoods
06.2013 - 05.2017
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