Microsoft O365
Winscle Jay Tumaob
Consultant - Product Owner
Cavite
Summary
Passionate Product Owner bringing successful more than 6 year-career doing Manual Testing,Cyber Security Analysis, Business Analysis, Product Management and Project Management. Experienced working on different domains for Downstream Oil, Banking & Finance, Payroll, Real Estate, Insurance, and Logistics. Handled Automation Projects using Waterfall, Kan-Ban, Agile Scrum and SAFe Agile methodology. Additionally, have extensive experience in end-to-end presales/solution process involving requirement analysis, devising solutions with architects, cost/effort estimations, proposal writing and submission.Have exposure in working extensively with customers across US, Europe, India and Asia.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
Work History
Consultant
Appcentric Solutions Inc.
Philippines
2023.11 - Current
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project plans identifying key issues, approaches and performance metrics.
- Designed, documented and executed system upgrades and patch management using update manager.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Consultant Product Owner
Atos Syntel
Taguig
09.2022 - 09.2023
- Worked for FedEx Rerate Team using SAFe Agile methodology to development a system to migrate all of their customer from the old platform to the new one.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Collaborated with development team on FedEx services and tasks.
- Documented each step in product's design process for use in manuals.
- Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
- Attended Agile ceremonies, demos and production proving activities.
- Led cross-functional teams to successfully complete IT projects.
- Generated reports for IT project progress and performance.
Senior Business Analyst
Straive
Pasay
05.2022 - 09.2023
- Acts as the Lead Business Analyst
- Provided Mentoring and Coaching to other Business Analyst
- Led the Automation projects and initiatives
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Created new analytical systems to boost vital business metrics visibility.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
Business Analyst
Yondu, Inc.
Taguig
11.2021 - 05.2022
- Worked with the Scrum team to develop an Insurance Book keeping system
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed gap analysis to identify areas of improvement.
- Generated ad-hoc reports to evaluate specific business requirements.
L2 SOC Analyst / Incident Responder
Yondu
Taguig
10.2020 - 11.2021
- Monitored confidential company data and mitigated hacking through network systems updates.
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications.
- Planned and oversaw configuration changes for security infrastructure platforms.
- Validated and verified system security requirements definitions and analyzed system security designs.
- Developed, implemented and documented security programs and policies and monitored compliance across departments.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
QA Engineer
Yondu, Inc.
Taguig
10.2019 - 10.2020
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Resolved technical issues and forecasted troubleshooting complications during software trials.
- Tested software to assess optimal in-project deployment.
- Designed, executed and maintained automated test scripts for in-project deployment.
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Assessed application patches and updates at development, testing and quality assurance stages.
Client Services Analyst
West Technologies
Makati
01.2019 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Telesales Consultant II
Concentrix
Makati
06.2018 - 01.2019
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.sa
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service Representative
iQor
Cavite
06.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Information Technology
STI Southwoods
Carmona,Cavite 06.2013 - 05.2017
Skills
Risk Assessments
Story planning
Scrum methodology
Project Management
Quality assurance
MS Office
Business process mapping
Strategic planning
Data analysis
SQL and databases
Gap analysis
Scope development
Project planning and development
Agile Software Development
Manual test case preparation
Automation knowledge
Defect monitoring
Application security
Software
Jira
Confluence
Salesforce
UiPath Studio
Visio
Trello
Agility
SQL
Certification
RPA Developer Advanced
Project Involvements
Lyka - November 2020 - May 2021
Position: Business Analyst
Project Type: Project Based
Project Description: Free social media platform that allows users to connect, discover new things, and share their
interests with other individuals.
Roles and Responsibilities:
- Understand and analyze information from various sources. Documents requirements as a result of business and requirement analysis.
- Identify potential sources of evidence to investigate.
- Facilitates walkthrough with stakeholders to ensure that requirements are correctly captured and documented and obtains sign-off from a client on the specifications.
- Collaborates with subject matter experts to provide recommended IT solutions and process improvement plans to clients addressing their pain points
- Conducts user acceptance testing, providing post-implementation support to business stakeholders and end-users through user manual documentation and facilitation of user training.
BIXEX - December 2019 - June 2020
Position: Business Analyst
Project Type: Project Based
Project Description: Web based Job Search Application
Roles and Responsibilities:
- Liaise with relevant users on the scope & requirements that can be grouped into features for ballpark estimation during the Demand Categorization Process .
- Lead requirement gathering analysis process and engage with business users, solution architects, and delivery team to document, review and edit business requirements (BRS) for IT Solutioning
- Liaise with relevant users on the UAT plans and test case preparation.
- Act as the IT coordinator to lead the users on the execution of user acceptance tests and deployment/implementation activities.
Checkmate – February 2019 - September 2019
Position: Business Analyst
Project Type: Project Based
Project Description: Mobile Dating Application
Roles and Responsibilities:
- Understand and analyze information from various sources. Documents requirements as a result of business and requirement analysis.
- Facilitates walkthrough with stakeholders to ensure that requirements are correctly captured and documented and obtains sign-off from a client on the specifications.
- Collaborates with subject matter experts to provide recommended IT solutions and process improvement plans to clients addressing their pain points
- Documents high-level and detailed user requirements that may span multiple business domains.
- Documents current and to-be business processes and high-level product requirements specifications.
PICNYK – July 2018 - November 2018
Position: Business Analyst
Project Type: Project Based
Project Description: Web based Picnic Setter Application
Roles and Responsibilities:
- Documents high-level and detailed user requirements that may span multiple business domains.
- Collaborates with subject matter experts to provide recommended IT solutions and process improvement plans to clients addressing their pain points
- Documents current and to-be business processes and high-level product requirements specifications.
- Reviews testing scenarios to ensure that they are aligned with requirements stated in software documentation.
Timeline
Consultant
Appcentric Solutions Inc.
2023.11 - Current
Consultant Product Owner
Atos Syntel
09.2022 - 09.2023
Senior Business Analyst
Straive
05.2022 - 09.2023
Business Analyst
Yondu, Inc.
11.2021 - 05.2022
L2 SOC Analyst / Incident Responder
Yondu
10.2020 - 11.2021
Introduction to Service Management with ITIL
06-2020
Zscaler Certified Cloud Administrator Internet Access
05-2020
RPA Developer Advanced
04-2020
AWS Business Professional Digital
04-2020
Zscaler Certified TAC Associate Private Access
04-2020
Zscaler Certified TAC Associate Internet Access
04-2020
Zscaler Certified Cloud Professional Private Access
04-2020
Zscaler Certified Cloud Professional Internet Access
04-2020
Zscaler Certified Cloud Administrator Private Access
04-2020
International Software Testing Qualifications Board (Foundational)
02-2020
QA Engineer
Yondu, Inc.
10.2019 - 10.2020
Client Services Analyst
West Technologies
01.2019 - 10.2019
Telesales Consultant II
Concentrix
06.2018 - 01.2019
Customer Service Representative
iQor
06.2017 - 12.2017
Bachelor of Science - Information Technology
STI Southwoods
06.2013 - 05.2017