Win Love Choy Antigon
Senior Fulfillment Associate At Cenports Commerce Inc. / Real Estate Agent / Product Management / Property Manager.
Antipolo City
Summary
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Senior Fulfillment Associate | Logistic Support |
Cenports Commerce
Hayward
04.2021 - Current
- Selected and filled orders from stock to fulfill customer requirements.
- Drove customer satisfaction by successfully completing all returns quickly.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Claims payment involves filing claims, contacting carriers, and sending documents.
- Proven ability to learn quickly and adapt to new situations
- Assisted with day-to-day operations, working efficiently and productively with all team members
Channel Account Manager
Cenports Commerce
Hayward
04.2021 - Current
- Developed solid working knowledge of products to understand benefits to potential customers.
- Facilitated channel engagement to support territory sales goals.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Coordinated sales activities with partners and resellers to identify and close new business
- Developed solid working knowledge of products to understand benefits to potential customers
Logistics Administrator
Cenports Commerce
Hayward
04.2021 - Current
- Supervised logistics functions and operations.
- Conducted audits to improve office logistics practices and procedures.
- Generated payments for program-related activities to keep accurate records of financial expenditure.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Delivered logistic support to leverage existing resources with cost-effective savings
- Managed logistics assets for timely and cost-effective delivery of cargoes
- Developed logistical checklists to guide activities support
Real Estate Administrator
REPS
Virginia
04.2020 - 12.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
Retention Specialist
Quantrics Enterprises
Rizal
06.2017 - 04.2020
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Reported issues and recognized development areas to eliminate repeat occurrences.
- Evaluated current customer retention strategies and recommended improvements.
- Established customer retention programs to improve loyalty and increase lifetime value.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Developed new strategies for customer retention activities.
Billing & Sales Representatives
Ibex Global
Pasig
10.2015 - 06.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Executed billing tasks and recorded information in company databases.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Worked with multiple departments to check proper billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Presented supplementary products to the customer.
- Is required to achieve a weekly sales target of 10 internet services, 20 phone lines, 3 cellphones, and 5 dish TV subscriptions.
- Is expected to meet a daily quota of $600.00.
Technical Support Representative
Transcom Asia Philippines
Pasig
05.2013 - 06.2015
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to any technical support needs.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
Education
No Degree - Mass Communications
Bukidnon State University
Bukidnon 06.2010 - 03.2013
Skills
Product selection
undefinedTimeline
Senior Fulfillment Associate | Logistic Support |
Cenports Commerce
04.2021 - Current
Channel Account Manager
Cenports Commerce
04.2021 - Current
Logistics Administrator
Cenports Commerce
04.2021 - Current
Real Estate Administrator
REPS
04.2020 - 12.2020
Retention Specialist
Quantrics Enterprises
06.2017 - 04.2020
Billing & Sales Representatives
Ibex Global
10.2015 - 06.2017
Technical Support Representative
Transcom Asia Philippines
05.2013 - 06.2015
No Degree - Mass Communications
Bukidnon State University
06.2010 - 03.2013
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