WINEFREDO JR CABINTOY
Brgy Tanyag, Taguig
Summary
Results-driven Sales and Customer Service professional with over 13 years of combined experience in sales management, travel and tourism, customer service, human resources, and business development. Experienced in leading sales teams, developing sales strategies, managing key client relationships, and driving revenue growth. Strong background in travel services, including visas, airline tickets, tours, hotel bookings, and travel-related solutions. Proven ability to coach and motivate teams, manage customer relationships, resolve escalated concerns, monitor performance, and coordinate cross-functional operations. Also brings hands-on HR experience in recruitment, employee records, onboarding, payroll coordination, and HR administration. Recognized for strong communication, leadership, problem-solving, organization, and customer-service skills, with experience working in both the Philippines and UAE.
Overview
13
13
years of professional experience
Work History
SALES MANAGER
UNO TRAVEL and TOURISM
10.2025 - 10.2026
- Lead, motivate, and supervise the sales team to achieve individual and company targets.
- Set daily, weekly, and monthly sales objectives.
- Monitor individual sales performance and provide coaching and guidance.
- Conduct regular sales meetings and provide updates on targets, achievements, and challenges.
- Encourage teamwork, professionalism, and excellent customer service.
- Develop and implement sales strategies to increase revenue.
- Identify new business opportunities and potential clients.
- Maintain and develop relationships with existing customers, corporate clients, and business partners.
- Follow up on inquiries, pending clients, previous customers, and potential leads.
- Promote travel packages, airline tickets, UAE visas, tours, travel insurance, hotel bookings, and other
- Travel-related services.
- Identify opportunities for upselling and cross-selling additional services.
- Ensure clients receive fast, accurate, and professional responses to their inquiries.
- Handle important or escalated customer concerns and assist the team in resolving issues.
- Maintain strong relationships with repeat customers and key accounts.
- Ensure high customer satisfaction and encourage positive reviews and referrals.
- Track daily and monthly sales performance.
- Prepare sales reports and analyze results against targets.
- Monitor team productivity, conversion rates, pending inquiries, and follow-ups.
- Identify areas for improvement and implement appropriate sales actions.
- Recognize and encourage high-performing team members.
- Coordinate with the marketing team to promote travel products and services.
- Recommend new packages and promotional campaigns based on customer demand.
- Support online sales and inquiries through WhatsApp, social media, email, phone calls, and other
- Platforms.
- Monitor market trends, competitor offers, and customer preferences.
- Coordinate with visa, ticketing, reservations, finance, and operations teams to ensure smooth
- Processing of client requests.
- DUBAI
CUSTOMER SERVICE
TRANSGUARD GOURP-DUBAI INTERNATIONALAIRPORT
07.2025 - 10.2025
- Greet and assist passengers with professionalism and empathy regarding lost or found items.
- Receive, log, and categorize lost and found items in the airport system.
- Maintain accurate records of all reported and recovered items.
- Respond promptly to inquiries via phone, email, and in-person regarding missing belongings.
- Verifyownership of items before release by checking valid identification and relevant documentation.
- Coordinate with airport departments (security, airlines, cleaning teams, etc.) to locate missing property.
- Follow airport procedures for storing and disposing of unclaimed items after the holding period.
- Prepare and package items for shipment when returning lost belongings to customers off-site.
- Handle sensitive or valuable items responsibly, maintaining chain of custody documentation.
- Ensure compliance with airport policies, aviation regulations, and customer service protocols.
- Work in shifts, including weekends and holidays, to ensure full coverage of Lost and Found services.
- DUBAI
TRAVEL AGENT
THEPINOY SMARTHOLIDAYS
05.2023 - 06.2025
- Meets with clients to determine travel needs, budgets and preferences.
- Sells and coordinates transportation, accommodations, insurance, tours and activities.
- Advises clients regarding destinations, cultures, customs, weather and activities.
- Collects payments, books travel arrangements and pays applicable fees.
- Handles travel issues, conflicts, complaints, cancelations and refunds.
- Builds and maintains relationships with travel and tour vendors.
- Attends travel seminars and conferences.
- Conducts research on destinations and industry trends.
- Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
- Contributes to agency efforts by accomplishing related tasks as needed.
- ALRIGGA DIERA, DUBAIUAE
HR Officer
CANADIAN MANUFACTURING
10.2021 - 04.2023
- Manage the recruitment and hiring process, including job postings, CV screening, interviews, and
- Onboarding.
- Prepare employment contracts, offer letters, and other HR documents.
- Maintain accurate and confidential employee records.
- Manage employee attendance, leave, and related HR records.
- Coordinate employee onboarding and orientation.
- Assist with visa, work permit, Emirates ID, and other employment-related documentation where
- Applicable.
- Handle employee inquiries and provide support regarding company policies and procedures.
- Monitor employee performance evaluations and assist with disciplinary procedures when required.
- Coordinate payroll information with the finance department.
- Ensure HR policies and procedures are properly implemented.
- Maintain compliance with applicable UAE labor and employment requirements.
- Prepare HR reports and maintain updated personnel databases.
- Support employee engagement, training, and development activities.
- Handle employee resignation, termination, clearance, and exit procedures.
- Maintain strict confidentiality of employee and company information.
- PARANAQUE, Philippines
SALES OFFICER
CANADIAN MANUFACTURING
06.2018 - 10.2021
- Close/ Convert leads into paying customers
- Review/Study client profiles
- Carry out outbound calls to verify procured information
- Confirm appointments and meetings
- Manage calendar of activities
- Update CRM
- Assist in sales training
- Maintain client relationships through constant feedback
- Prepare, review and discuss findings of all collated sales and marketing reports.
- Work with Marketing and Promotion on strategy implementation.
- PARANAQUE, Philippines
CUSTOMER SERVICE HEAD
JUSTINO CORPORATION
06.2013 - 07.2018
- After Sales Service Strategy
- Regular PMS Monitor and Customer Management
- Monitor Status of Repairs from the Different Channel Groups
- Manage and Resolve Escalated Customer Complaints
- Monitor and Approve the Monthly Itinerary of the On-Site Technicians
- Approval of Quotation for Repairs
- Inventory Management
- Train and Coach the Service Coordinators and On-Site Technicians on Customer Complaint
- Management
- Conduct customer service training for newly hired
- Conduct product presentation to different customers
- PARANAQUE
Education
CERTIFIED TEACHING PROGRAM -
ICCT
RIZAL, Philippines09.2019
BS COMPUTER SCIENCE -
ASIAN INSTITUTE OF COMPUTER STUDIES
PARANAQUE, Philippines05.2018
CERTIFIED NURSING ASSISTANT -
CNA TRAINING INSTITURE
DUBAI01.2024
Skills
- Sales and customer service
- Computer literacy
- Event hosting
- Training
- Leadership and communication
- Strong sales and interpersonal skills
- Verbal communication
- Written communication
- Effective negotiation
Custom Section
Elementary and High School Honor Student, 2005
Volunteer Experience
Volunteer Teacher, CATHOLICCHURCH, Paranaque, Philippines, 2019-09-01, 2019-11-01
Training
- Managing Difficult People and Dealing with Conflict, Ariva Academy, 2022-01-01, 2022-01-01, 2022
- Developing Your Talent Acquisition Strategy, Ariva Academy, 2022-01-01, 2022-01-01, 2022
- How to Give Constructive Feedback to Employees & colleagues, JY Consultancy & Ventures, 2021-01-01, 2021-01-01, 2021
- Email Etiquette and Business Writing, JY Consultancy & Ventures, 2021-01-01, 2021-01-01, 2021
- Good Warehousing Practices (GWP), Canadian Office, 2021-01-01, 2021-01-01, 2021
- Warehouse Lean Management, Canadian Office, 2021-01-01, 2021-01-01, 2021
- Basic Occupational Safety and Health, Insafety Inc, 2021-01-01, 2021-01-01, 2021
- First Aid and Basic Life Support, Phillippine Redcross, 2021-01-01, 2021-01-01, 2021
- Training Center: Phillippine Redcross, Phillippine Redcross, 2021-01-01, 2021-01-01, 2021
- How to Develop Your Confidence and Public Speaking, Ariva Academy, 2017-01-01, 2017-01-01, 2017
- Leadership and people Handling Skills, Justino Corporation, 2016-01-01, 2016-01-01, 2016
Timeline
SALES MANAGER
UNO TRAVEL and TOURISM
10.2025 - 10.2026
CUSTOMER SERVICE
TRANSGUARD GOURP-DUBAI INTERNATIONALAIRPORT
07.2025 - 10.2025
TRAVEL AGENT
THEPINOY SMARTHOLIDAYS
05.2023 - 06.2025
HR Officer
CANADIAN MANUFACTURING
10.2021 - 04.2023
SALES OFFICER
CANADIAN MANUFACTURING
06.2018 - 10.2021
CUSTOMER SERVICE HEAD
JUSTINO CORPORATION
06.2013 - 07.2018
CERTIFIED TEACHING PROGRAM -
ICCT
BS COMPUTER SCIENCE -
ASIAN INSTITUTE OF COMPUTER STUDIES
CERTIFIED NURSING ASSISTANT -
CNA TRAINING INSTITURE