Summary
Overview
Work History
Education
Skills
Timeline
Generic
Windy Ramos

Windy Ramos

20B Champaca st. De Castro Subd. Brgy. Sta. Lucia, Pasig City,Metro Manila

Summary

PROFESSIONAL SUMMARY

Results-driven Account Specialist Supervisor with experience in collection management, account monitoring, customer communication, reporting, and team leadership. Recognized as Best Account Specialist in 2024 and 2025. Proven ability to support collectors, resolve account concerns, maintain accurate records, and help teams achieve performance targets.

Overview

6
6
years of professional experience

Work History

Account Specialist Supervisor

CENTURION COLLECTION MANAGEMENT INC
Jollibee Plaza Condominium, Ortigas Center Pasig City, PHILIPPINES
03.2023 - Current
  • Achieved recognition as Best Account Specialist for exceptional performance in 2024 and 2025.
  • Supervised daily collection operations, facilitating team completion of assigned responsibilities.
  • Assisted telecollectors by addressing concerns, providing guidance, and resolving operational issues to enhance service delivery.
  • Maintained accurate documentation and prepared daily reports to monitor account performance and track team progress.

Account Recievable Specialist

ARMCOLLECTIONS INC
PASIG CITY, PHILIPPINES
02.2021 - 03.2023
  • Engaged with customers to better understand needs and deliver excellent service.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Managed complaints with calm, clear communication and problem-solving.
  • Collaborated with team members to achieve target results.

Education

San Vicente Elementary School
Bato, Camariner Sur

Bato National High School
Bato, Camarines Sur

Skills

  • Collection Management
  • Account oversight
  • Data Analysis
  • Report Preparation
  • Operational Oversight
  • Customer Service
  • Problem-Solving
  • Team Leadership
  • Communication
  • Time Management
  • Microsoft Office

Timeline

Account Specialist Supervisor

CENTURION COLLECTION MANAGEMENT INC
03.2023 - Current

Account Recievable Specialist

ARMCOLLECTIONS INC
02.2021 - 03.2023

San Vicente Elementary School

Bato National High School
Windy Ramos