Summary
Overview
Work History
Education
Skills
Timeline
Generic
Windee Castro

Windee Castro

Customer Service/Sales And Technical Support
Floridablanca, Province of Pampanga

Summary

Dynamic sales professional with a proven track record at Sutherland Global Service, excelling in product sales and customer service. Skilled in assessing customer needs and implementing effective sales strategies, consistently achieving targets. Known for resolving conflicts with empathy, enhancing customer loyalty and satisfaction through exceptional service.

Overview

3
3
years of professional experience

Work History

Sales Associate

Sutherland Global Service
10.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Representative

Concentrix
02.2023 - 06.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Father Urios High School of Ampayon Inc.
Ampayon, Butuan City
03-2009

Skills

Product sales

Customer service

Sales development

Customer needs assessment

Timeline

Sales Associate

Sutherland Global Service
10.2024 - Current

Customer Service Representative

Concentrix
02.2023 - 06.2024

High School Diploma -

Father Urios High School of Ampayon Inc.
Windee CastroCustomer Service/Sales And Technical Support