Wilson Pilapil
Customer Service Representative
Tanauan
Summary
Knowledgeable and motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, fast learner, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
RTM Chat/Voice - Asurion Philippines
Sta. Rosa Laguna
07.2019 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place warranty claims.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive and multiple case resolutions of customer issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Billing Specialist
Telstra - Teletech PH
Lipa City Batangas
01.2017 - 05.2019
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Collaborated with customers to resolve disputes.
Customer Service Executive
Wellcare Insurance - The Results Companies
Lipa City Batangas
07.2015 - 05.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Entrepreneurship
Polytechnic University of The Philippines
Sto Tomas Batangas 06.2011 - 05.2015
Skills
Good communication skills
Complaint resolution
Creative problem solving
Staff education and training
Customer Relationship Management
Timeline
Customer Service Specialist
RTM Chat/Voice - Asurion Philippines
07.2019 - Current
Billing Specialist
Telstra - Teletech PH
01.2017 - 05.2019
Customer Service Executive
Wellcare Insurance - The Results Companies
07.2015 - 05.2017
Bachelor of Science - Entrepreneurship
Polytechnic University of The Philippines
06.2011 - 05.2015