Wilsa SIBULO
Barnedo
Calamba, Province Of Laguna
Summary
Adept in customer service and problem-solving, I've significantly enhanced customer loyalty and satisfaction at Straive Philippines by resolving complaints with empathy and managing high-stress situations. My expertise in quality assurance and active listening has led to positive feedback and repeat business, showcasing my adaptability and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Customer Service Representative •
Straive Philippines
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TBO/Dynata
06.2024 - 08.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
• Teleferpormance
12.2021 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Process Control Inspector I
• STMicroelectronics I
11.2015 - 11.2021
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
Office Clerk
Jack Security and Invest
04.2012 - 09.2015
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Word Excel and Power point
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Education
Bachelor of Arts - Sociology
Camarines Norte State College
Daet, Province Of Camarines Norte, Philippines 05.2001 -
High School Diploma -
Maria Aurora Academy
Santa Elena, Province Of Camarines Norte, Philippines 05.2001 -
No Degree - Primary
SANTA ELENA ELEMENTARY SCHOOL
Santa Elena, Province Of Camarines Norte, Philippines 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Time management
Call center experience
Decision-making
Quality assurance controls
Timeline
Customer Service Representative •
Straive Philippines
08.2024 - Current
Customer Service Representative
TBO/Dynata
06.2024 - 08.2024
Customer Service Representative
• Teleferpormance
12.2021 - 06.2023
Process Control Inspector I
• STMicroelectronics I
11.2015 - 11.2021
Office Clerk
Jack Security and Invest
04.2012 - 09.2015
Bachelor of Arts - Sociology
Camarines Norte State College
05.2001 -
High School Diploma -
Maria Aurora Academy
05.2001 -
No Degree - Primary
SANTA ELENA ELEMENTARY SCHOOL
05.2001 -
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