Wilryn Grace Orgada
Cagayan De Oro, Province Of Misamis Oriental
Summary
Proven professional with a strong work ethic and exceptional customer service skills, honed at Greencars Mindanao Corporation. Excelled in vehicle assessment and customer relationship management, significantly enhancing client satisfaction. Skilled in computer usage and multitasking, adept at improving service delivery and efficiency. Achieved high customer loyalty through effective problem-solving and communication.
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Greencars Mindanao Corporation
09.2022 - Current
- Streamlined communication between service departments to improve overall client experience.
- Resolved service issues promptly, maintaining positive customer relationships.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
Freelancer
Rhea Sabio Craft
09.2019 - 02.2021
- Researched industry trends to provide creative solutions that addressed client challenges.
- Developed engaging content for various platforms to enhance brand visibility and reach target audiences.
- Designed visually appealing graphics and layouts to support marketing efforts and elevate brand image.
- Created compelling copy to attract and engage customers across different media.
Seasonal Worker
Doughbake Incorporated (Goldilocks Plant)
02.2018 - 02.2020
- Adapted to varying tasks and schedules to meet changing operational needs.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Supported team goals with proactive communication and collaboration.
Data Entry Clerk
Exodus
01.2016 - 11.2017
- Supported team by completing data entry tasks as assigned.
- Verified data by cross-checking with original documents.
- Updated databases with new information in a timely manner.
- Reviewed documents for accuracy before inputting information.
- Organized, sorted, and checked input data against original documents.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Managed and organized documents for data entry tasks.
Education
Vocational Course - Automotive Servicing
Crossroads Training Institute
Cagayan De Oro, Province Of Misamis Oriental, Philippines08-2022
Vocational Course - Shielded Metal Arc Welding
ECN Lincoln Technical Institute Incorporated
Cagayan De Oro, Province Of Misamis Oriental, Philippines02-2021
Bachelor of Science - Criminology
Cagayan De Oro College
Cagayan De Oro, Province Of Misamis Oriental, Philippines01-2016
High School Diploma -
Misamis Oriental General Comprehensive High School
Cagayan De Oro, Province Of Misamis Oriental, Philippines03-2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Strong work ethic
- Handling customer complaints
- Customer relationship management
- Documentation and reporting
- Warranty claims process management
- Quality inspection
- Records maintenance
Certification
National Certificate 1 in Shielded Metal Arc Welding (SMAW)
National Certificate 2 in Shielded Metal Arc Welding (SMAW)
National Certificate 1 in Automotive Servicing
National Certificate 2 in Automotive Servicing
Timeline
Service Advisor
Greencars Mindanao Corporation
09.2022 - Current
Freelancer
Rhea Sabio Craft
09.2019 - 02.2021
Seasonal Worker
Doughbake Incorporated (Goldilocks Plant)
02.2018 - 02.2020
Data Entry Clerk
Exodus
01.2016 - 11.2017
Vocational Course - Automotive Servicing
Crossroads Training Institute
Vocational Course - Shielded Metal Arc Welding
ECN Lincoln Technical Institute Incorporated
Bachelor of Science - Criminology
Cagayan De Oro College
High School Diploma -
Misamis Oriental General Comprehensive High School
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